Training & Education

Boost Your Proficiency in Avaya Technology

Learning Services Support Resources

Avaya Learning Services can help your team get the skills they need to unlock the full value of Avaya technology, transforming features and functions into complete communication solutions. Learn all about our services in our Guide to Training and Education.

Learn the capabilities of your products and solutions through practical knowledge from the experts at Avaya, with best-in-industry training at your team’s pace and convenience. Then immediately apply that knowledge in your environment.

“Last week, I completed a two-day Engagement Designer boot camp and decided to rethink my approach to Breeze development. In a matter of minutes, I am able to create very clever workflow applications that would take me hours or possibly days to do in Java.”
—Attendee of “Creating Avaya Breeze™ Snap-ins using Engagement Designer”

Get the Most from Your Avaya Solution and Technology

Companies that invest in training and education consistently report a greater ROI, increased morale, reduced turnover, higher adoption rates, increased efficiency, lower costs, and reduced implementation timelines.

Hands-on training creates confidence and know-how, and your staff immediately puts new knowledge to work, resulting in improved system performance and new capabilities. Overall, building the skills of in-house teams typically leads to reduced costs and increased efficiency.

Flexible Training Options

Avaya Learning uses a blended learning approach. We offer a combination of self-paced, virtual interactive, and classroom learning environments to maximize effectiveness and decrease the time required to reach proficiency:

  • Instructor-Led Virtual Training: Tied to the office? Travel restrictions? No problem. Take instructor-led classes via the web.

  • Instructor-Led Classroom Training: Come to one of our scheduled sessions or we can teach a custom class on your premises.

  • Self-paced Training: Match training to a stop-and-start schedule with web-based, self-paced sessions.

“The class has been great! Everyone has learned a lot. Scott is an excellent instructor and helped us discover many new functions and features of our systems.”
—Attendee of “Avaya Aura System Manager Administration”

Next Steps

  • Visit the Avaya Learning Center for course details and information on the Avaya Professional Credential Program.

  • Explore our course catalog for course descriptions and schedules—search by course, role, or product family.

  • Download a schedule of upcoming classes (Microsoft Excel format).

  • Visit the ClassPort Program page, to learn more about our new pre-paid learning program.

  • Need more information? Call our Learning Support line at 866-Avaya-54 or 866-282-9254 (U.S.). Or, see the Global Support Contact List.

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