Innovations that solve your enterprise CX challenges lorem

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Engage your agents to create happy customers.

Improve retention. Reduce attrition.

  • Record interactions automatically for compliance, analytics for insights
  • Optimize staff levels using historical trends and data
  • Monitor interactions live and help agents in real time with AI prompts, customer details, resources, and step-by-step guidance
  • Performance tracking with automatic scorecards for call recordings and interactive training
  • Workforce scheduling tools all in a single, unified view
You male contact center agent on a call

Responsible product design.

Avaya recognizes that we live in an ever-changing world and that it is our responsibility to keep current in meeting new or changing environmental regulations. We monitor environmental regulations and standards to ensure compliance throughout our product life cycle. Our Design for Environment (DfE) program focuses on opportunities to reduce the environmental impact of our solutions and services. We express our commitment to responsible product design in our R&D Environmental Policy. Our process includes Guidelines and Requirements (G&R) and Checklists to help designers consider environmental attributes (positive and negative) associated with Avaya products and packaging throughout their life cycle, from raw materials extraction through end-of-life handling.

Equal access to technology and information

R&D Environmental Policy

Female Designer Works with Industrial Engineer and Master Technician.

Reshape your customer and employee experiences.

Your intelligent contact center delivered seamlessly.

  • Features designed for a large-volume call center
  • Automatic call distribution and voice call reporting
  • Intelligent skills-based routing and queuing
  • Modern unified WebRTC desktop
  • Native AI noise removal
  • Microsoft Teams contact center direct routing certified
Female call center agents

Harness the full power of AI without disruption.

Meet customers’ demand for instant and personalized service—anytime, on any channel, with an AI workforce tailor-made for your Avaya contact center by Cognigy. 

Cognigy’s native integration enables you to deploy intelligent AI-powered automation and assistance, that lift the burden of repetitive, low-complexity tasks off customers’ and agents’ shoulders so you can put customers first.

The Avaya leadership team:

Soren Abildgaard

Soren Abildgaard

Executive Vice President and Chief Technology Officer

View leader bio
David Austin

David Austin

Senior Vice President Corporate Development, Strategy and Alliances

View leader bio
Omar Javaid

Omar Javaid

Senior Vice President and Chief Product Officer

View leader bio
Marylou Maco, Chief Revenue Officer

Marylou Maco

Chief Revenue and Customer Experience Officer

View leader bio
Alan Masarek

Alan Masarek

Advisor to Chief Executive Officer

View leader bio
Al Morales, Chief Transformation Officer

Al Morales

Chief Transformation Officer

View leader bio
Josh Mueller, Senior Vice President, Chief Marketing Officer, and General Manager of Hardware

Josh Mueller

Senior Vice President, Chief Marketing Officer, and General Manager of Hardware

View leader bio
Amy O’Keefe

Amy O’Keefe

Executive Vice President and Chief Financial Officer

View leader bio
Kamilah Thomas

Kamilah Thomas

Senior Vice President and Chief People Officer

View leader bio

Deliver a total experience contact center, seamlessly.

 

Put a customer-first approach at the center of your organization with a dedicated cloud contact center that offers carrier-grade cloud-based capabilities, helps lower complexity, streamlines the cloud journey through centralized architecture, and provides powerful personalization options and cost savings with a pay-per-agent model.

Your new virtual agent is available to start now.

Imagine your virtual agent as a new employee. See all the capabilities and skills they can bring to your industry’s customer experience.

Airline Virtual Agent

Rowen Walsh - Airline

"Put me to work helping your customers with reservations, ticketing, and flight information. I can relate to every personality."

See Rowen's CV
Financial Services Virtual Agent

Caleigh Ogden - Financial Services

"Looking to expand your services in account management and personalized financial advice? I’m ready—plus, I’m always discreet and secure.”

See Caleigh's CV
Healthcare Virtual Agent

Maddox Paul - Healthcare

"The influx of questions about Healthcare can be overwhelming. Offload the routine stuff to me—I can assist with scheduling appointments, sending reminders, and more.”

See Maddox's CV
Government Agency Virtual Agent

Miyoko Austin - Government Agency

"My intelligent decision-making capabilities allow me to analyze data and provide insights for policy-making, as well as ensure your compliance with regulatory requirements."

See Miyoko's CV
Banking Virtual Agent

Kylar Moore - Banking

"The world of banking can be complex. I’m fluent in 100 languages, so I can work worldwide analyzing financial transactions to detect fraud or suspicious activities."

See Kylar's CV

A day in the life of your contact center...

See how you can create better experiences for both customers and staff. Read the stories of different businesses solving their customer service challenges using AXP Public Cloud. We explore AI-powered solutions for integrated desktops and virtual assistants, in-the-moment data retrieval, real-time reporting, and an empowered workforce.

Smiling woman working in a contact center

The Avaya remote contact center:

Working remotely raises unique challenges for your contact center team. Follow Avaya’s three key strategies to ensure success with your remote working model.

Technology and customization that helps achieve your top goals.

We take a deep look at five strategic priorities in digital banking—customer experience, use of data, security, hybrid work and cloud solutions—and explore the solutions you need to improve experiences and grow your business.

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WEEE compliance

Avaya has contracted with SIMS RECYCLING SOLUTIONS INC. (SIMS) and the European Advanced Recycling Network (EARN) to provide environmentally sound recycling to customers wanting to dispose of Avaya products that have reached their end of useful life.

Improving the collection, treatment and recycling of electrical and electronic equipment (EEE) at the end of their life can:

  • Improve sustainable production and consumption
  • Increase resource efficiency
  • Contribute to the circular economy

 

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