Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
Stay up to date on Avaya's latest news and solutions.
Deliver innovative and complete solutions to your customers.
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.
Watch videos and listen to podcasts by topic or just browse what’s new. Interviews, solutions, how-to’s, more.
See inspiring ways companies are using Avaya solutions to change the world of work.
Engage with us in an immersive and interactive experience—on site, virtually, or a combo.
Look at what's new in our world—and how it benefits yours.
Learn about the privacy, compliance, and security inside Avaya solutions.
Review the terms and policies associated with Avaya software and services.
Access a full range of information and assistance for your Avaya solution.
For research and support, access our product documentation resources.
Meet Avaya experts at our events, webinars, expos, conferences and more.
In person or online, gain a full understanding of your Avaya solution and its capabilities.
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Improve retention. Reduce attrition.
Avaya recognizes that we live in an ever-changing world and that it is our responsibility to keep current in meeting new or changing environmental regulations. We monitor environmental regulations and standards to ensure compliance throughout our product life cycle. Our Design for Environment (DfE) program focuses on opportunities to reduce the environmental impact of our solutions and services. We express our commitment to responsible product design in our R&D Environmental Policy. Our process includes Guidelines and Requirements (G&R) and Checklists to help designers consider environmental attributes (positive and negative) associated with Avaya products and packaging throughout their life cycle, from raw materials extraction through end-of-life handling.
Equal access to technology and information
R&D Environmental Policy
Your intelligent contact center delivered seamlessly.
Meet customers’ demand for instant and personalized service—anytime, on any channel, with an AI workforce tailor-made for your Avaya contact center by Cognigy.
Cognigy’s native integration enables you to deploy intelligent AI-powered automation and assistance, that lift the burden of repetitive, low-complexity tasks off customers’ and agents’ shoulders so you can put customers first.
Executive Vice President and Chief Technology Officer
Soren Abildgaard is Executive Vice President and Chief Technology Officer at Avaya. Soren has more than two decades of experience in global software development and engineering at high-growth SaaS companies, with international experience leading cross-functional teams to create and bring software products to market.
He brings to Avaya his strong focus and deep expertise in delivering platforms and products that enable customers to design and deliver great digital experiences. Soren came to Avaya from Contentful where he was EVP of Engineering. Under his leadership, he scaled the Contentful Platform to service many of the world’s largest brands. He also served as EVP of Engineering at Zendesk, where his team enabled growth in excess of $1B. Prior to Zendesk, Soren was VP of Engineering at Adobe’s Advertising Cloud (through the acquisition of TubeMogul, where he led engineering). He has held senior product development positions at several companies including Autodesk and Microsoft.
Soren has a Master of Science in Engineering from Technical University in Denmark.
Senior Vice President Corporate Development, Strategy and Alliances
David Austin is Senior Vice President Corporate Development, Strategy and Alliances. David is responsible for developing the company’s overall strategy for business operations and manages multiple strategic functions including corporate development, technology innovation and business alliances along with serving as Chief of Staff to the CEO. David joined Avaya from Xeeva, Inc. a leader in cloud eProcurement, where he served as its Chief Operating Officer. Previously, David worked in the advisory practice at PwC and prior to that he was co-founder of Contextware, Inc. an award winning business process and knowledge management software company. He has held multiple management roles at Manugistics, Visteon and MCI Communications. David earned his Bachelor of Arts in International Relations and Masters in International Business and Transactions both from George Mason University.
Senior Vice President and Chief Product Officer
Omar Javaid is the SVP and Chief Product Officer of Avaya. He has over 20 years of leadership experience in senior product and general management roles at Vonage, Google, Qualcomm, HP, and Motorola.
Most recently he was SVP & GM at Qualcomm, responsible for their global software product portfolio. Prior to Qualcomm he served as President, Nexmo, Vonage’s API BU after starting as their Chief Product Officer. At Vonage, he was part of the executive team which transformed the company from a telco into a leading enterprise software company in UCaaS, CCaaS, and CPaaS, culminating in a $6.2B acquisition by Ericsson.
Previously, Omar Javaid was vice president, product management at Motorola Mobility, a Google company. He was part of the executive team that lead the successful turn-around of Motorola, leading to the $12.5B acquisition by Google. In this role, he was responsible for innovative smart phone, tablet, software and TV convergence products. During his tenure at Motorola, he designed and launched a number of successful and award-winning products, including the Razr I – the world’s first Intel-based smartphone by a major handset OEM – which was backed by a $100m marketing campaign. In addition to successfully managing and commercially launching hardware products, he also lead Motorola’s software, cloud services, and media strategy initiatives.
Prior to Motorola, Omar was an executive at Qualcomm for seven years after they acquired the last company he founded (Mobilocity). Prior to leaving he was VP marketing, strategy, and business development for the MediaFLO Technologies GBU.
Previously, Mr. Javaid was a successful executive and entrepreneur, bringing more than 15 years of technology and entrepreneurial experience in the Telecommunications, Media, and Internet industries with leading firms such as Deloitte & Touche. Omar holds degrees in chemistry and cellular & molecular biology from the University of Michigan, and executive education at Harvard Business School and Stanford University.
Chief Revenue and Customer Experience Officer
Marylou Maco is Chief Revenue and Customer Experience Officer at Avaya. She brings over 25 years of experience driving go–to–market strategy, sales channels, customer success, and field operations at high-growth software and cloud companies. Maco served as the Executive Vice President of Worldwide Sales and Field Operations at Genesys, where she led the GTM SaaS transformation over consecutive years of high growth. Under her leadership, the company grew revenues to greater than $1.9 billion, with year-over-year growth more than double the rate of prior fiscal years as the company completed its transition to becoming a cloud company.
Before Genesys, she served in several sales executive leadership positions, including at Anaplan, CogntiveScale, Hewlett Packard Enterprise, Oracle, and Cisco Systems.
Maco attended Penn State University, majoring in Management and Related Support Services.
Advisor to Chief Executive Officer
Alan Masarek, who previously served as Avaya’s Chief Executive Officer for two years, now acts as an Advisor to the CEO. He brings with him over three decades of experience in software and cloud-based businesses.
Alan is an industry innovator with deep expertise in enterprise communications, information technology and business services. Prior to Avaya, he served as Chief Executive Officer and member of the Board of Directors of Vonage Holdings Corp. In this role, which he held from November 2014 to June 2020, Alan led the company through an era of transformation from a VoIP-based residential phone provider into a global enterprise cloud communications company. His leadership led a revitalization of Vonage’s culture, creating a talent-driven organization with a culture of agility, technology innovation and customer centricity.
Prior to Vonage, Alan served as Director, Chrome & Apps at Google, Inc. from June 2012 until October 2014, following Google’s acquisition of his prior company, Quickoffice, Inc. Alan was Co-founder and CEO of Quickoffice from June 2007 to June 2012. Under his leadership, Quickoffice became one of the world’s most widely used mobile productivity software solutions, engaging more than 26 million registered users at the time of Google’s purchase.
Alan earned his M.B.A., with Distinction, from Harvard Business School and his B.B.A., magna cum laude, from the University of Georgia.
Chief Transformation Officer
Al Morales is the Chief Transformation Officer at Avaya. He brings more than 30 years of global leadership experience in finance, business transformation, controllership, pricing, contracting, and policy. Morales has successfully lead company-wide transformation programs focused on enabling business excellence and innovation. He has held leadership roles at organizations such as PwC, TD SYNNEX, Tech Data, AmerisourceBergen, and AT&T, and most recently served as the Chief Transformation Officer at automotive supplier Tenneco.
Al is a Certified Public Accountant and obtained his bachelor’s degree in accounting and master of science, taxation, from Florida International University.
Senior Vice President, Chief Marketing Officer, and General Manager of Hardware
Josh Mueller is the SVP and Chief Marketing Officer, and General Manager of Hardware, at Avaya. He brings 20 years of experience in driving growth and leading go-to-market strategies, with a focus on delivering experiences that matter for customers. At Avaya, Josh oversees worldwide marketing and communications activities and Avaya’s hardware business, including Supply Chain, Procurement and Devices.
Before joining Avaya, he served as the SVP and Chief Digital Officer, and GM of the Portfolio Business Unit, at NI (National Instruments). He has also held key positions such as Chief Digital Officer at Vonage, Chief Marketing Officer at Dun & Bradstreet and multiple leadership roles at Dell Technologies.
Josh’s educational background includes a master’s degree in business administration from The University of Texas at Austin and a bachelor’s degree in business administration from Texas A&M University.
Executive Vice President and Chief Financial Officer
Amy O’Keefe is the Executive Vice President and Chief Financial Officer at Avaya, bringing over 30 years of global financial experience and leadership to her role in private and public companies. Most recently, she was the CFO for WW International, Inc, better known as Weight Watchers, a publicly held weight management company.
Before WW, she held CFO positions for over a decade for several private-equity portfolio companies, mainly in the consumer products space and all needing transformational change to unlock value. For nearly half of her career, she held various executive roles at The Black & Decker Corporation, culminating into the CFO of the Worldwide Power Tools and Accessories Division. She began her career at Ernst & Young and is a long-inactive Certified Public Accountant.
Amy graduated Summa Cum Laude from Loyola University in Baltimore, Maryland. She and her daughter currently reside in New York, New York.
Senior Vice President and Chief People Officer
Kamilah Thomas is the Senior Vice President and Chief People Officer at Avaya, bringing more than 20 years of vision-forward global Human Resources and transformation leadership experience for both private and public companies. She was most recently SVP, People & Workplace Services at Roku, after previously serving as Chief People Officer at Dow Jones, and also actively serves as a corporate board director for Mastercraft Boat Holdings and non-for-profit board trustee of Success Academy Charter Schools.
Kamilah is deeply committed to driving customer-centric and data-informed strategies for organizational excellence, scaling businesses through rapid growth phases by building talent capabilities, delightful experiences, and an inclusive culture to help people unlock their full potential. She cares for the full range of the employee life cycle, particularly in the context of diversity, equity, inclusion, and belonging.
Kamilah completed an Executive Management Program at Harvard Business School and holds a Bachelor of Arts in Economics from Lincoln University.
Put a customer-first approach at the center of your organization with a dedicated cloud contact center that offers carrier-grade cloud-based capabilities, helps lower complexity, streamlines the cloud journey through centralized architecture, and provides powerful personalization options and cost savings with a pay-per-agent model.
Imagine your virtual agent as a new employee. See all the capabilities and skills they can bring to your industry’s customer experience.
"Put me to work helping your customers with reservations, ticketing, and flight information. I can relate to every personality."
"Looking to expand your services in account management and personalized financial advice? I’m ready—plus, I’m always discreet and secure.”
"The influx of questions about Healthcare can be overwhelming. Offload the routine stuff to me—I can assist with scheduling appointments, sending reminders, and more.”
"My intelligent decision-making capabilities allow me to analyze data and provide insights for policy-making, as well as ensure your compliance with regulatory requirements."
"The world of banking can be complex. I’m fluent in 100 languages, so I can work worldwide analyzing financial transactions to detect fraud or suspicious activities."
See how you can create better experiences for both customers and staff. Read the stories of different businesses solving their customer service challenges using AXP Public Cloud. We explore AI-powered solutions for integrated desktops and virtual assistants, in-the-moment data retrieval, real-time reporting, and an empowered workforce.
Working remotely raises unique challenges for your contact center team. Follow Avaya’s three key strategies to ensure success with your remote working model.
We take a deep look at five strategic priorities in digital banking—customer experience, use of data, security, hybrid work and cloud solutions—and explore the solutions you need to improve experiences and grow your business.
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Three ways banks can improve identity authentication and customer data privacy
Learn more from Avaya’s research about what banks should consider to digitally evolve.
Using data and AI to deepen banking customer relationships
Here are a few ways banks can use data and AI to deepen customer relationships and generate more revenue.
Avaya has contracted with SIMS RECYCLING SOLUTIONS INC. (SIMS) and the European Advanced Recycling Network (EARN) to provide environmentally sound recycling to customers wanting to dispose of Avaya products that have reached their end of useful life.
Improving the collection, treatment and recycling of electrical and electronic equipment (EEE) at the end of their life can: