Workforce Optimization

Better Agents = Better Business

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Raise the Bar

Leverage intelligent insights to improve performance, operational efficiency, and customer service with the ability to bring together all relevant data from your contact center and across your business onto one, integrated platform.

Record Interactions

Capture customer interactions to monitor service quality while adhering to compliance and regulatory requirements.

Evaluate Performance

Enable supervisors to monitor employee performance during customer interactions and help agents become superstars.

Balance Staffing Needs

Reduce costs with appropriate staffing levels based on the ability to predict workloads and maximize efficiencies.


Named a Leader in the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide 17 times


More than 80% of companies view customer experience as a competitive differentiator


For every $1 spent on developing customer experience strategy, organizations are seeing a $3 return


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Is Your Contact Center Ready for a Workforce Engagement Solution?


Fact Sheet

MiFID II: What Does It Mean for Your Organization?

See How

Fact Sheet

Avaya Call Management System

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Fact Sheet

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Fact Sheet

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Make Every Interaction Matter


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