Workforce Optimization

Better Agents = Better Business

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Raise the Bar

Leverage intelligent insights to improve performance, operational efficiency, and customer service with the ability to bring together all relevant data from your contact center and across your business onto one, integrated platform.

Record Interactions

Capture customer interactions to monitor service quality while adhering to compliance and regulatory requirements.

Evaluate Performance

Enable supervisors to monitor employee performance during customer interactions and help agents become superstars.

Balance Staffing Needs

Reduce costs with appropriate staffing levels based on the ability to predict workloads and maximize efficiencies.

17X

Named a Leader in the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide 17 times

80%

More than 80% of companies view customer experience as a competitive differentiator

$1

For every $1 spent on developing customer experience strategy, organizations are seeing a $3 return

Resources

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Is Your Contact Center Ready For A Workforce Optimization Solution?

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Fact Sheet

MiFID II: What Does It Mean for Your Organization?

See How
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Fact Sheet

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Fact Sheet

Get It
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Fact Sheet

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Make Every Interaction Matter

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