Topline Growth

Turn Your Contact Center into a Revenue Generator

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Brochures

Avaya Proactive Outreach Manager [PDF]

Overview of how Avaya Proactive Outreach Manager helps you better engage customers through interactive SMS, email, and phone-based notifications and agent-based predictive dialing campaigns.

Avaya Customer Engagement Solutions [PDF]

Expanding on the performance, reliability and flexibility of the Avaya Aura® platform, Avaya Customer Engagement solutions provide the foundation on which to build a customized portfolio of customer engagement applications for the contact center, tailored to your organization’s customer experience strategy and goals.

Proactive Contact [PDF]

Find out how Proactive Contact, Avaya’s premier outbound dialer, has led the industry for decades through innovation, performance and reliability. Learn how this solution can help you lower your cost per contact and reach your customer communication goals faster.

Avaya Proactive Notifications [PDF]

Dynamic two-way contact center interactions that help boost revenue, shrink profit leakage, reduce inbound call volumes and free up agent resources.

Videos

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Avaya #1 in Worldwide Voice Maintenance / Voice Support Services [3:37]

Avaya makes it easy for organizations to proactively prevent problems, rapidly resolve issues if they do occur and continually optimize solution performance.
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The Future of Customer Experience in Financial and Insurance Services [1:47]

A customer-centric approach to innovation is essential to meet the demands of today's digital banking consumer. Learn how FSI's can differentiate themselves by making each customer's experience personalized and relevant to their needs.
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Avaya Customer Engagement Solutions for Topline Growth [2:46]

Avaya Customer Engagement Solutions help companies improve Topline Growth by enabling them to adapt to rapidly changing markets and meet customer demands for new means of engagement. See how Damart and Carlos’s Bakery are doing it.
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Avaya Managed Services [3:33]

Watch a brief overview video of the Avaya Managed Services portfolio. Review our solutions and some of the benefits our clients receive.
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Multichannel Proactive Customer Engagement [1:40]

This short video demonstrates how an insurance company is improving the customer experience using automated text messaging to anticipate customer needs.

White Papers

Youbiquity Finance 2016 - Retail Banking

For nearly five years, Avaya and BT’s Youbiquity Finance research has informed the channel strategies of some of the world’s leading financial organisations. From phone, email, internet self-service, apps and web-chat, to social media or video conferencing, the Youbiquity Finance research has revealed how consumers’ expectations of financial service providers are changing. Now, in 2016, we have conducted another round of Youbiquity Finance research. Based on the views of 3,014 respondents across Germany, Spain and the UK, this research outlines the key trends in consumer behaviour in banking and insurance when it comes to sales and customer service channels.

Youbiquity Finance 2016 - General Insurance

For nearly five years, Avaya and BT’s Youbiquity Finance research has informed the channel strategies of some of the world’s leading financial organisations. From phone, email, internet self-service, apps and web-chat, to social media or video conferencing, the Youbiquity Finance research has revealed how consumers’ expectations of financial service providers are changing. Now, in 2016, we have conducted another round of Youbiquity Finance research. Based on the views of 3,014 respondents across Germany, Spain and the UK, this research outlines the key trends in consumer behaviour in banking and insurance when it comes to sales and customer service channels.

The Significance of Customer Engagement: An Investigation into Customer Lifetime Value

Customer engagement is critical to CLV–the present value of all the future cash flows attributed to a customer relationship. To achieve maximum CLV, you need to quantify the value of customer engagement by determining the optimal mix of strategy, people, processes, culture, and technology.

The New Rules of Engagement [PDF]

Authored by Kevin Kennedy, Avaya President and CEO, this paper explains why strong leaders should dispel 3 myths of communications—myths of openness, collaboration, and consumerization—to achieve success in 21st century business communication.

Customer Engagement: From Interactions to Relationships

Best-in-class firms employ well-planned and executed programs that improve customer experience. This Aberdeen research study shows how delivering consistent and personalized messages through omni-channel interactions is the key to differentiation in today’s marketplace. Learn how top companies are creating and keeping happy customers, optimizing employee performance, and improving revenue.

The Critical Role Accuracy and Speed Play in Outbound Call Detection in Today’s Regulatory Environment

Your outbound dialing solution could be costing you. Learn how the speed and accuracy of your outbound dialing solution can impact your ability to generate revenue and reduce costs. Plus, learn how to quantify the additional revenue you could be generating with even a 1% improvement in outbound call detection accuracy.

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