Topline Growth

Turn Your Contact Center into a Revenue Generator

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4 Case Studies

2500+ Employees
Customer Experience & Contact Center​

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Experience & Contact Center​
  • Unified Communications
Unified Communications

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Customer Experience & Contact Center​
  • Unified Communications
Retail

HomeChoice Drives Double-Digit Uplift in CSAT

South African home shopping retailer chose Avaya to help elevate its customer experience. Results exceeded expectations and continue to improve...

HomeChoice Case Study featuring Avaya Workforce Optimization
2500+ Employees
Customer Experience & Contact Center​

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Experience & Contact Center​
Financial Services

Thanachart Bank

Telesales team members at Thanachart Bank, Thailand’s sixth largest bank and leading automobile lender, were struggling to reach decision makers...

Thanachart Bank
2500+ Employees
Customer Experience & Contact Center​

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Experience & Contact Center​
Financial Services

St George Bank

St.George is using Avaya technology to virtualise its contact centre, improve agent productivity and enhance its customer services.

St George Bank
100-2,499 Employees
Unified Communications

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Unified Communications
  • Customer Experience & Contact Center​
Customer Experience & Contact Center​

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Unified Communications
  • Customer Experience & Contact Center​
Retail

Carlo’s Bakery

Carlo’s Bakery has grown from its single flagship location in Hoboken to six stores and an 80,000 square-foot factory...

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