Insurance

Delivering a Positive Customer Experience

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1 Case Study

2500+ Employees
Customer Experience & Contact Center​

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Experience & Contact Center​
Insurance

Sun Life Financial

Sun Life Financial was outsourcing conference calls to a third-party provider with technology that didn’t meet the company’s changing business...

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