Deliver an Exceptional Patient Journey—From Routine Services to Urgent Care


Avaya Patient Appointment Reminder [PDF]

06 Mar 2017
This brochure outlines how Avaya Patient Appointment Reminder can help you improve appointment attendance rates and proactively increase clinical productivity through business intelligence and proactive, automated notifications.

Communications-Enabling Your EHR Solution [PDF]

02 Mar 2015
Advances in technology are bringing together information and processes from many different systems throughout the healthcare continuum. This is great news for healthcare providers! By adding real-time communications processes into the healthcare workflow, your organization will see immediate improvements that enhance revenues, lower costs, and allow for a whole new level of convenience, personalization, interaction, and wellness for the patients.

Patient Interaction Solutions [PDF]

12 Feb 2015
Patient Interaction solutions improve clinical productivity and enhance the patient experience by automating routine processes and expanding patient interaction outside the hospital

Video-Enabled Healthcare Solutions [PDF]

12 Feb 2015
Avaya video-enabled solutions allow for the faster roll out of high-quality, video-enabled services with minimal risk and disruption. Avaya solutions can improve patient outcomes, enhance the patient experience and help healthcare organizations reduce costs and improve profitability.

Avaya Healthcare Solutions [PDF]

31 Jan 2014
Avaya Healthcare Solutions brochure describing Avaya's solutions for healthcare and how those solutions help care teams collaborate, increase productivity, and drive better patient experiences.


Digital Patient Journey [PDF]

23 Mar 2017
Watch this demonstration to see how Avaya can help your organization connect the patient experience at every stage of the patient care cycle to deliver the personalized care your patients deserve.

Fact Sheets

Smart Healthcare - Smart Digital World Solutions [PDF]

31 May 2016
Improve the patient experience with integrated communications and instant access to health experts with Smart Healthcare.


Improving Patient Care & Experience [PDF]

28 Feb 2017
Here are five trends to watch in 2017, starting with patient experience becoming ever more important, and patients expecting services to extend to mobile devices and video.

4 Cybersecurity Trends Shaping Healthcare in 2017 [PDF]

28 Feb 2017
Cybersecurity is a top concern for healthcare organizations - the frequency and associated economic impact of breaches has risen drastically since 2010. It remains a critical issue in 2017, bringing with it both new and familiar challenges.

6 Critical Trends in Smart Healthcare Technology [PDF]

18 Feb 2016
Technology powers every piece of the healthcare sector across the world – supporting caregivers and support staff alike when it comes to delivering better patient outcomes. Learn more about the trends that are driving the need for better technological solutions.

Healthcare Infographic [PDF]

31 Jan 2014
Infographic highlighting interesting healthcare insights and statistics.


Mitigating Cybersecurity Risk with HyperSegmentation [49:10]

28 Feb 2017
In light of the explosion of the IoT, security concerns are abundant, particularly in highly regulated industries like healthcare. In this informative session, speakers Eric Miller, MBA, CPHIMS, CISSP, Senior Director of IT for Ascension Information Services, and Paul Unbehagen, Chief Architect for Avaya, will share the importance of a standardized approach to risk management and how applying it to an IoT strategy can effectively reduce risks. Miller and Unbehagen will reveal how the primary foundation for an effective risk reduction strategy, hyper-segmentation, offers robust risk reduction and is easy to implement and manage.

Future of Healthcare [1:33]

15 Feb 2017
The explosive growth in technology, applications and devices is reshaping patient care. Watch this video for a glimpse into the future of healthcare and how technology can help you deliver a seamless, connected patient experience throughout the care journey.

Messaging Automation in Healthcare [3:22]

10 Feb 2017
Avaya Messaging Automation brings you integration of your social customer service channels as well as automation (chatbots) allowing seamless integration of your backend systems and the ideal combination of bot and agent.

Virtual Appointments [1:05]

24 Jul 2015
Virtual Appointments showing Avaya capability to integrate our video solutions with healthcare provider patient portals for scheduling and initiating the virtual appointment.

White Papers

How Customer Experience Is Transforming Healthcare (And Will Continue To Inspire Change) [PDF]

09 Nov 2016
Healthcare technology is poised for explosive growth as organizations seeking to enable better population health management and embrace preventative care take action to support new apps and devices on their own networks and platforms. Already, technology trends that drive improved care experiences, empower individuals and support smart aftercare are making their mark. Here, we explore several ways this is playing out across the industry.

4 Imperatives for Mobile Medical Professionals

19 Feb 2016
Often medical professionals wonder why they cannot have ubiquitous access to information and technology. The answer is often that security and network constraints are the responsible roadblocks. Learn from this paper how addressing four critical technology elements can help free the mobile medical professional.

Clinical Segmentation “done right” with Avaya SDN Fx for Healthcare [PDF]

01 May 2015
Why wait until your environment is compromised and your patients are placed at risk? The Avaya SDN Fx Healthcare solution addresses today’s challenges today with a comprehensive and extensible end-to-end solution – a solution that was co-developed with healthcare providers for healthcare providers!

Leveraging Stealth Networking to Facilitate HIPAA-compliance

03 Feb 2015
Delivering and maintaining a converged HIPAA-compliant network can be dramatically simplified by leveraging Avaya Fabric Connect technology. Fabric Connect, based on IEEE 802.1aq Shortest Path Bridging technology, sets the foundation for genuine private cloud networking, allowing for the versatile creation and deployment of stealth networking services, which facilitates HIPAA compliance.

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