Healthcare

Care Team Collaboration, Patient Access & Services, Virtual Care

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12 Case Studies

2500+ Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Team Engagement
  • Customer Engagement
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Team Engagement
  • Customer Engagement
Healthcare

South American Healthcare Provider

A major healthcare provider in South America, committed to quality and efficient care for its patients through innovation and improved processes,...

100-2,499 Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Team Engagement
  • Customer Engagement
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Team Engagement
  • Customer Engagement
Healthcare

Health Plan of San Mateo

Across California, 16 nonprofit, publicly governed health care plans serve over 7.5 million people...

100-2,499 Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Team Engagement
  • Customer Engagement
  • Services
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Team Engagement
  • Customer Engagement
  • Services
Services

Solution Areas:

  • Team Engagement
  • Customer Engagement
  • Services
Healthcare

Healthplex

Rapid growth is great for a company’s bottom line – but it can also tax systems to their limits...

Healthcare

Geneva University Hospitals (HUG)

The first few days after birth are crucial for mothers and their newborns...

2500+ Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Team Engagement
  • Customer Engagement
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Team Engagement
  • Customer Engagement
Healthcare

Actafarma

Actafarma Innovaciones Terapéuticas was established in 1997 and quickly became one of the top self-care laboratories in Spain...

100-2,499 Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Team Engagement
Healthcare

St. Josefs-Hospital

The regional clinic association of St. Josefs-Hospital Wiesbaden includes St. Josefs-Hospital Rheingau and Otto-Fricke Hospital in Bad Schwalbach. To

2500+ Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Team Engagement
Healthcare

NHS Greater Glasgow and Clyde

Glasgow’s Queen Elizabeth University Hospital (QEUH), and the adjoining Royal Hospital for Children (RHC), constitute one of the largest acute care ho

NHS Greater Glasgow and Clyde
Healthcare

ENTA Sharpens Focus on Customer Service

Ear, Nose and Throat Practice’s Call Center Deploys New Platform for Large and Growing Daily Volume, Greatly Diminishing Wait Time

2500+ Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Team Engagement
  • Customer Engagement
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Team Engagement
  • Customer Engagement
Healthcare

Laboratorios Boiron

Together with Avaya, Laboratorios Boiron has improved its customer service and the productivity of its contact center while also achieving signific...

Laboratorios Boiron
100-2,499 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Engagement
Healthcare

Centres dentaires Lapointe

To improve their customer service, Centres dentaires Lapointe wanted a telecommunications solution that would allow existing customers all...

Centres dentaires Lapointe - Avaya Case Study image
100-2,499 Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Team Engagement
Healthcare

Med and Home

In modern healthcare, location is no longer a barrier to getting the best possible treatment...

Med & Home
1-99 Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Team Engagement
Healthcare

Panama Medical Mission

A medical team from Florida State University travels annually to remote areas in Panama to treat residents of these rural communities...

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