Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
Stay up to date on Avaya's latest news and solutions.
Deliver innovative and complete solutions to your customers.
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.
Watch videos and listen to podcasts by topic or just browse what’s new. Interviews, solutions, how-to’s, more.
See inspiring ways companies are using Avaya solutions to change the world of work.
Engage with us in an immersive and interactive experience—on site, virtually, or a combo.
Look at what's new in our world—and how it benefits yours.
Learn about the privacy, compliance, and security inside Avaya solutions.
Review the terms and policies associated with Avaya software and services.
Access a full range of information and assistance for your Avaya solution.
For research and support, access our product documentation resources.
Meet Avaya experts at our events, webinars, expos, conferences and more.
In person or online, gain a full understanding of your Avaya solution and its capabilities.
Business Need
Capture the endless opportunities of a digital journey that crosses any device or app across various touchpoints. With Avaya, you can build employee customer loyalty by creating easy, fully integrated interactions across any channel, any time.
Create a fully connected and focused customer experience within any digital journey.
Choose the flexible deployment model that meets your business needs, whether it’s fully cloud based, a hybrid approach, or an on-premises solution.
Arm your contact center employees with the tools they need to stay fully engaged so that they can deliver a superior customer experience.
See how you can create better experiences for both customers and staff. Read the stories of different businesses solving their customer service challenges using AXP Public Cloud. We explore AI-powered solutions for integrated desktops and virtual assistants, in-the-moment data retrieval, real-time reporting, and an empowered workforce.
Celebrating visionaries transforming customer experience. Nominate for the CX Force Awards today. Deadline extended to April 17.
Avaya technology helped improve segmentation, so calls are directed to the right operator without the need for transfers or additional waiting time; it also helped to reduce average handle time and helped increase self management services by 19 percent.
Melbourne-based InnerVision Engineering is at the forefront of creating frictionless experiences for car park visitors.
Superior Propane uses Avayas solutions to improve service efficiencies, support business growth, and embrace new innovations without having to rip and replace its existing systems.
Financial technology and payment company, Global Payments, focuses on customer experiences with Avaya. Agents around the world answer calls asking, "How can we make your day better?"
Constellation Research zeros in on five key trends that are evolving the contact center into a strategic business asset—a hub of customer voice and intelligence that's powering the experience enterprise forward with durable, profitable customer relationships.
Analysts cover the most important “must haves” in any modern contact center, how to choose the right vendor, and why a hybrid contact center approach could be the right decision for your business.
Bring your customer experience forward with new digital services that connect every channel, serve every device, and make both your teams and customers feel empowered. We can show you how.
Avaya and Google's longstanding partnership continues to drive innovation in AI-powered contact center solutions. Our collaborative efforts transcend traditional automation and chatbots, revolutionizing customer and employee experiences.
In the business of delivering customized corporate health insurance packages, Allegiance relies on an Avaya contact center solution to drive a consistent omnichannel customer experience regardless of agent locations.