Contact Center Performance

Delivering a high-performance contact center depends on your ability to leverage intelligent insights across your enterprise. From your contact center to your back office, use the information to make better decisions faster, identify and resolve customer dissatisfaction, fix broken or cumbersome processes, train and coach agents, and improve communication. Contact Avaya or an Avaya Authorized Partner to start a conversation about improving your contact center's performance.

Solutions

Avaya

Avaya Oceana™ Solution

Deliver the Experience Your Customers Expect

  • • Drive Customer Satisfaction, Loyalty, and Lifetime Value
  • • Optimize Agent and Resource Productivity
  • • Deliver Better Business Outcomes
Contact Center Efficiency and Engagement from Avaya

Contact Center Efficiency

Exceptional Customer Engagement Starts with Smart Resource Management
  • • Manage Growing Call Volumes while Optimizing Service
  • • Improve Operational Performance
  • • Improve Agent Engagement and Productivity
Improve Clinical & Operational Efficiencies

Healthcare

Care Team Collaboration, Patient Access & Services, Virtual Care

Hospitality

Create a Phenomenal Guest Experience that Propels Your Success

  • • Deliver a Connected Experience for Guests
  • • Increase Performance and Productivity
  • • Attract and Retain More Customers
Audio and Video-Enabled Vehicles and Facilities

Public Safety

Public Safety Communications & Next-Gen Emergency Services

Communications for Small Businesses

Small Business Communications Solutions

Connect Your Small Business with Affordable, Reliable, Intuitive Communications

  • • Start with the Basics—and Grow
  • • Communicate More Effectively
  • • Be Always Open for Business

Products

Avaya Aura Call Center Elite - Call Center Software

Avaya Contact Center Select

A Multi-Channel Contact Center Solution for Avaya IP Office™

Leverage Blended Multichannel Capabilities to Increase the Value of Each Customer Interaction

Avaya IP Office™ Contact Center

A Simple and Robust Omnichannel Contact Center Application for IP Office

  • • Create and Deliver a Seamless Customer Experience
  • • Optimize Business Processes and Customer Routing
  • • Increase Sales Revenue Opportunities
Leverage Blended Multichannel Capabilities to Increase the Value of Each Customer Interaction

Avaya IP Office™ in the Cloud

Flexible, Powerful Communications for Midsize Businesses

  • • Start Realizing the Flexible Benefits of the Cloud
  • • Choose Exactly the Solution You Need for Each of Your Employees
  • • Leverage Avaya’s Worldwide Network of IP Office Resellers
Customer Experience with Avaya Workforce Optimization

Avaya Workforce Optimization

A Deeper, More Meaningful Look at Customer Interactions
Avaya Workspaces

Avaya Workspaces

Your Customer Contact Data Consolidated in a Single Desktop View

Streamline Contact Center Management with Avaya Control Manager

Control Manager

Centralized Administration and Management for Your Avaya Contact Centers
  • • One Admin Tool for All Avaya Contact Center Products
  • • No Technical Expertise Required
  • • No Instructions Needed
Harmony Workforce Optimization

Harmony Workforce Optimization

For Non-Avaya Contact Center Environments

Workforce Optimization Select

Workforce Optimization Select

Gather, Measure, and Analyze Your Customer Interactions

  • • Learn from Each Customer Interaction
  • • Get Enterprise-Level Capabilities at a Price made for Midsize Business Budgets
  • • Take Advantage of Seamless Integration with Avaya Customer Engagement Platforms
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