Cloud Options

Private, Powered, and Branded Cloud Services for Your Communications Solutions

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Videos

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Avaya Cloud Services [3:09]

Watch this overview of Avaya Cloud Enablement Solutions, which support innovation in communications and enable growth without huge capital expense.
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ROI Networks [2:24]

ROI Networks offers flexibility to cloud customers
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TSE Communications Video [2:23]

California service provider boosts high-performance with networking
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IIX (International Internet Exchange) [2:37]

IIX replaced its previous network infrastructure with Avaya Fabric Connect, for its simplified network design and deployment, plus shortest path forwarding for fast performance.

White Papers

CAPEX vs. OPEX—The Financial Implications of Going Cloud

You have many choices when it comes to how best to enable your customer service agents to engage with customers: Enable agents to work from anywhere, even from home. Opt for contact center solutions to be made available as a monthly subscription. Deliver your contact center technology on premises, in the cloud, or somewhere in between.

Trends in Customer Engagement Strategies

This intriguing Pulse Report survey from Gatepoint Research evaluates the use of mobile technology and customer communications solutions among more than 500 managers, directors, executives, VPs, and CxOs. Leverage the information to define how to get ahead of the curve in creating great customer experiences and improving the productivity of your team—all leading to a stronger, better bottom line of revenue and growth.

The New Rules of Engagement [PDF]

Authored by Kevin Kennedy, Avaya President and CEO, this paper explains why strong leaders should dispel 3 myths of communications—myths of openness, collaboration, and consumerization—to achieve success in 21st century business communication.

Connect With Avaya

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