Avaya Oceana® Solution

Avaya Oceana Solution Video

Exceed your customers’ expectations.

Your customers demand exceptional, personalized experiences—every time. Avaya Oceana, our comprehensive omnichannel solution, gives you the insights and tools you need to keep them happy and coming back.

Use real-time 360º data to fuel smarter decision-making, enhance agent-customer interactions, and drive loyalty. Optimize operations with seamless system and workflow integrations, and cultivate new opportunities with prepackaged and customized options. Choose the deployment option that best suits your needs—on premises, in the cloud, or hybrid—and leverage our extensive expertise to design, implement and optimize your solution.

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Any Device, Any Channel, Every Interaction

Provide customers with the perfect experience, enabling them to use any device—mobile, web, phone—at any point in their interaction. Preserve context throughout their journeys by capturing all interaction data. Combine past interaction info from your existing systems with real-time experience data from Avaya Oceana. Then pair customers with the right agents and resources using attribute matching. Transitions are seamless—agents will have the right knowledge, so there’s no need to ask customers to repeat themselves.

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Deliver Omnichannel Customer Experience

Avaya Oceana™ Workspaces for agents and supervisors lets you evaluate and enhance your customer experience in real time. Context across all channels keeps your team engaged and one step ahead as they serve customers. Oceana Workspaces delivers customer information from multiple sources in a consolidated desktop view, which lets agents personalize the customer experience across any channel. Co-browse to provide guidance or assist with web forms. Deploy chatbots, and leverage automated prompts. Respond to inquiries on any channel—use context across every channel. View and interact with customer journey maps. Oceana Workspaces is intuitive and easy-to-use, so you’ll even save on your training budget.

Extend Oceana Capabilities with Easy Applications Development

Easy Applications Development

Give your agents, supervisors, and employees access to the exact information they need, when they need it, how they need it. 

Using the Avaya Breeze™ Client SDK, you can create unique Avaya Oceana client applications, integrated workflows, and customized agent and supervisor desktop interfaces—like we did for Avaya Oceana Workspaces.

Your Roadmap to Communication Transformation

Get Expert Help to Create Your Differentiated Customer Experience

Transform your customer engagement vision and strategy into reality with our award-winning Professional, Managed and Support Services. Services range from communications initial planning and design, to seamless implementation, to integration and ongoing optimization. Rely on Avaya experts around the world to help you improve performance and ROI, reduce risk and TCO, accelerate time to market, and supplement IT staff.

Create Memorable Customer Service

Avaya Oceana powers the customer journey. Now you can personalize every customer interaction with your brand.

  • Multi-touch customer experience
  • Context-rich agent environment
  • Seamless interactions and handoffs

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See the Avaya Oceana Experience in Action

Watch how Avaya Oceana makes a buyer’s journey richer and effortless for your customers, consultants, and managers.

  • Easy transition between channels
  • Single view to the entire journey
  • Convenient, detailed data analysis

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Elevate Your Customer Experience

Learn how Avaya Oceana can help you tailor all aspects of your customer journey.

  • Drive customer satisfaction
  • Generate customer insights
  • Differentiate your brand

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Learn About Oceana at an Avaya Webinar

Introducing Avaya Oceana  Create & Manage Customer Journey-Driven Experiences

The View from the Chief Experience Officer

Focusing on the entire customer experience is the key to high customer satisfaction.

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Avaya Oceana™ Workspaces Focuses on How Agents Work

Value of the Avaya & Salesforce Global Alliance

Learn how this unique integration of software and services can give you a tremendous customer experience across all channels.

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Build Your Reporting and Analytics Strategy with Avaya Oceanalytics™

Leveraging Avaya Services to Improve the Customer Experience

Discover the many ways Avaya helps ensure contact center operators have the best support services experience.

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Learn How to Create Your Best Customer Journey

Critical Innovations Driving Future Experiences

Critical Innovations Driving Future Experiences

Create a seamless experience that’s enjoyable for the customer and easy for internal teams to deliver.

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Customer Engagement Takes the Spotlight

Customer Engagement Takes the Spotlight

Learn about three pillars of customer experience and how to digitally transform your customers’ experience.

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Avaya Oceana: Smart, Personalized, Transformative

Avaya Oceana: Smart, Personalized, Transformative

Frost & Sullivan and Avaya experts discuss how to enable extraordinary customer journeys.

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Get out of the Queue: Drive Your CX with Attribute Matching

Get out of the Queue: Drive Your CX with Attribute Matching

Quickly connecting your customers with the best resource is essential to your success.

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Avaya Oceana: Attribute Matching to Optimize CX

Avaya Oceana: Attribute Matching to Optimize CX

Frost & Sullivan and Avaya discuss how to match customers with the best agents.

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The Buzz on Avaya Contact Center Solutions

Digital Transformation eBook
The Fundamentals of Digital Transformation

Communications Solutions that Move at the Speed of Your Customers

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Avaya Learning Certificate Program
Avaya Learning Certificate Program

Designed for Developers & Administrators—Become an Avaya Oceana App-Building Expert

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Video
Avaya Oceana Delivers the Multi-Touch Customer Experience

Avaya Oceana Delivers the Multi-Touch Customer Experience

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