Avaya Cloud Unified Communications is a service allowing you to get all the robust features of an Avaya telephony solution delivered in a cloud environment. Avaya Cloud UC is the right choice for businesses looking to reduce the total cost of ownership for their voice needs.

The Avaya Cloud UC offering is designed to be an Avaya delivered self-service model.  Avaya will provide the ordering platform, handle the provisioning and the customer support.  Any phones that are associated with the initial order will be configured by Avaya and sent to the customer for plug-and-play implementation.

Yes, you can compete today on equal footing with more strengths and benefits being added on a regular release schedule. In fact, for current Avaya customers, our cloud solutions make the most procedural and monetary sense out of all industry options.  More information on our features can be found on Avaya.com or reach out to your Avaya sales representative.

Yes, Avaya offers network assessment support.  Information can be found at: https://nat.avayamarket.com/myspeed/voiptest

Avaya Cloud Unified Communications includes telephony, conferencing, and collaboration features.  The service includes local and long-distance minutes and each user subscriber. Avaya world class remote technical support and software updates/upgrades are also included.

This Avaya Cloud Unified Communications solution is based on our award-winning IP Office platform.

Yes, Avaya has many solutions including Public, Private and Hybrid solutions as well as additional platforms.  If you have questions reach out to your Avaya representative.

We offer the J series: 129, 169 and 179 as well as the Vantage K 175 and B179 SIP Conference Phone, giving many options based on the customers’ needs. 

Yes, the Avaya Cloud UC offer supports Avaya Equinox client across Windows, Mac, Android and iOS. 

The Avaya Cloud UC offer has 3 types of users based on the Client’s needs.

• Essential – Optimized for a basic telephony user like a lobby or break room
• Business- Optimized for a Unified Communications employee
• Power-  Designed for a Power Unified Communications employee or Road warrior

Documents, voice, video conferencing and chat are all integrated in your UC solution.

The Avaya Cloud UC service includes local and long-distance minutes with each user subscription. Currently available in North America.

Technical support and software updates are included as part of your license agreement.

Yes, a customer will simply have to add the additional contact center software and agent seats licenses as needed. More information is available on our website.

Seat license pricing varies based on the number of users and offers volume discounts starting at 100 users.  The more users you have, the lower the price per seat on your monthly bill. Customers can select a month-to-month option or commit to 1, 3, or 5-year plans.  As a limited time, promotional offer, if a Customer selects the 1, 3, or 5-year plan, they will receive Avaya Cloud UC phone credits that can be used toward the purchase cost of phones when placing their initial order for the Avaya Cloud UC service.

• 1 year plan, device credit per user equivalent to a J129 phone
• 3 year plan, device credit per user equivalent to a J169 phone
• 5 year plan, device credit per user equivalent to a J179 phone 

Yes, we leverage Communicator for Web call control for integrations with Google, Salesforce and Skype for Business.

Yes, SIP trunking is supported through our Avaya Cloud infrastructure