Professional Services

Drive Business Outcomes with Collaborative Communications Consulting



Avaya Professional Services [PDF]

See how Avaya Professional Services uses Enablement, Optimization, and Innovation Services to help companies get the most out of their real-time communications solutions, helping them achieve business strategies.

Avaya Residency Program [PDF]

Augment your in-house staff and fill gaps in your skills and experience. Avaya delivers qualified resources and expertise to manage communications network projects and perform tasks, when and where you need them, on site or remotely. Learn about the services available now.

Avaya Services - Removing complexity, improving performance and accelerating ROI [PDF]

Avaya Services provide you with a full range of offerings designed to consult, enable, support, manage, optimize and even outsource your collaboration, customer experience management and networking solutions. This brochure will showcase how you will be enabled to mitigate risk, reduce total cost of ownership and optimize solution performance based on your unique business needs, no matter where you are in the lifecycle of your solution

Continuous Performance Services [PDF]

Avaya Continuous Performance Services are a new and highly flexible way to help ensure that your communication assets deliver peak performance and maximum ROI, Avaya Continuous Performance Services are ideal for businesses that want optimized performance assurance on an on-going basis.



Your Roadmap to Communication Transformation [1:41]

Evolving and transforming your communications solutions and applications can seem daunting and risky. See how an Avaya Discovery Workshop can help you align objectives and achieve business outcomes.

White Papers

Enhancing customer experience: first, do no harm [PDF]

The barriers to a better customer experience are not trivial. However, with the right focus and commitment, achieving improvements may be simpler than you think. This White Paper will take a systematic best practices approach at exploring the steps needed to enhance your customer's experience.

Beyond trunking: The next wave of SIP transformation [PDF]

Explore how SIP trunking can help organizations ride the next wave of SIP transformation: improving collaboration and enhancing customer experience through full integration of voice, video and data communications

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