IP Office Support Services

Optimize and Protect Your Avaya Investment

Support for Your Midmarket Engagement Solution

  • Maximize your uptime, optimize performance, and protect your investment in Avaya IP Office™ technology. Your IP Office solution enables seamless voice, video, and mobile communications for team and customer engagement. Add IP Office Support Services for comprehensive, affordable ongoing support for your communications platform, and for resources that can expand capacity to meet business growth.
  • Keep your system running trouble-free, available, and at peak levels. Flexible coverage options meet a range of business needs. Award-winning remote technical support is available during regular business hours or 24x7x365, and includes upgrade licenses for major IP Office software.
  • Access comprehensive resources on the Avaya Support Website. Ask Ava, our virtual agent, to help find answers from our extensive Avaya Knowledge Base. Or, connect from Ava to one of our experts via Web Chat, Web Talk, or Web Video—you won’t need to retype or repeat anything. For a sudden critical issue, we connect you to our Emergency Recovery Team within minutes.
  • Use enhanced remote access capabilities to speed trouble resolution and the deployment of services. SSL-VPN connectivity increases security and enables seamless delivery of major software upgrades and patches, which mitigate risks associated with product interactions and security fixes.
  • Get IP Office Support Services for Avaya IP Office™ Platform, Avaya IP Office™ Contact Center, and Avaya Contact Center Select. Order services through a global network of highly qualified Avaya authorized partners.
Add on Advance Parts Replacement and Onsite Support

Add on Advance Parts Replacement and Onsite Support

Advance Parts Replacement covers specific Avaya products and is available with next business day and four-hour delivery by courier for critical components where geographically available. This feature provides you with certified Avaya parts, helping you avoid having to stock your own parts inventory, thereby helping lower your capital expenditures.

Onsite Advance Parts Replacement provides an on-site Avaya technician to replace defective parts (excludes terminals) on the next business day or within four hours in the United States. An Avaya terminal coverage offer can be purchased from your Avaya Authorized Partner in the United States.

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Honored for Excellence in Customer Satisfaction—Maintenance Support & Field Service

Avaya Support & Service Honored for Excellence in Customer Satisfaction

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