Customer Engagement Transformation

Balancing Customer Delight with Tangible Business Results


Avaya Customer Engagement Transformation [PDF]

Customer engagement transformation is about employees rechanneling their knowledge and skills to address new, more challenging issues instead of constantly resolving the same problems for customer after customer. It’s about making it fast and easy for customers to collaborate with live agents when needed, and escalating emergencies without delay. Through Avaya Customer Engagement Transformation consulting services, Avaya Professional Services can help organizations achieve demonstrated improvements in business performance, service delivery, and customer and employee satisfaction.

White Papers

Executive Guide: 7 Things You Didn’t Know Were Possible with Self Service and Automation

Use automation to deliver the right service and meet rising customer expectations for omnichannel service and personalization.

Support Services Transformation: Daunting, Doable, and Worth it

Support services leaders typically face three expectations: Increase customer satisfaction with better, faster support. Contribute to healthier margins by being more efficient. Maintain an engaged, effective workforce. These goals require more than incremental operational improvement. Make a step change—a people, process, and technology transformation.

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