Customer Engagement Transformation

Balancing Customer Delight with Tangible Business Results

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Avaya Customer Engagement Transformation [PDF]

Customer engagement transformation is about employees rechanneling their knowledge and skills to address new, more challenging issues instead of constantly resolving the same problems for customer after customer. It’s about making it fast and easy for customers to collaborate with live agents when needed, and escalating emergencies without delay. Through Avaya Customer Engagement Transformation consulting services, Avaya Professional Services can help organizations achieve demonstrated improvements in business performance, service delivery, and customer and employee satisfaction.

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