Contact Center Managed Services

Managed Support for your Contact Center Operations



Avaya Private Cloud Services [PDF]

Customizable managed services in a private cloud environment for reduced costs and improved customer experience and risk management.

Avaya Customer Experience Optimization Portfolio [PDF]

Fine-tuning contact center performance for improved customer satisfaction and competitive advantage.


Managing the Customer Experience

This interactive electronic Guide is packed with practical articles written by experts from Avaya, our leading partners, and industry leaders. Case studies, charts, and infographics help you discover how to transform each customer experience into real customer lifetime value.


Private Cloud Services Business Value Calculator

Avaya Private Cloud Services in conjunction with our partners enable more comprehensive business solutions that address your challenges to achieve meaningful business results. We can design, build, and manage your communications network to help you fully realize the potential of your communications infrastructure and applications.   Calculate how much Avaya Private Cloud Services can improve your bottom line.



Avaya Managed Services [3:33]

Watch a brief overview video of the Avaya Managed Services portfolio. Review our solutions and some of the benefits our clients receive.

White Papers

Executive Guide: 7 Things You Didn’t Know Were Possible with Self Service and Automation

Use automation to deliver the right service and meet rising customer expectations for omnichannel service and personalization.

Support Services Transformation: Daunting, Doable, and Worth it

Support services leaders typically face three expectations: Increase customer satisfaction with better, faster support. Contribute to healthier margins by being more efficient. Maintain an engaged, effective workforce. These goals require more than incremental operational improvement. Make a step change—a people, process, and technology transformation.

Avaya Users Deploy Best-in-Class Practices to Improve Contact Center Performance

This detailed independent survey from Aberdeen describes the processes, technologies, and tools top-performing businesses use to improve their contact center and business performance. Their focus is on enabling contact center activities, compliance, analysis of customer and operational data, and continuous improvements—all driving to results and an enhanced customer experience.

Five Keys to Mastering the Communication Domain [PDF]

This white paper shows the keys to leveraging managed services to protect the communications environment.

Five Traits of a World Class Managed Services Provider [PDF]

As you evaluate managed services for communications, be very specific about what you need and expect from a provider. Here are five traits you should look for when selecting a Managed Services Provider.

Connect With Avaya

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