Contact Center Managed Services

Managed Support for your Contact Center Operations


Simplify Application Management Operations

  • Manage your contact center operations using Information Technology Infrastructure Library (ITIL®)-aligned processes. Unlike conventional business process outsourcing arrangements, Avaya Contact Center Managed Services allow flexibility in the focus and responsibilities of each party involved.
  • Align the right applications and management support assistance to augment your internal capabilities and to use your resources more effectively. We provide the knowledge and experience you need to make the most of your critical contact center technologies. These include IVR, voice, computer telephony integration, call recording, and advanced call routing.
Contact Center Services

Give Your Business Advanced, Current Technology

Accelerate the business benefits of technology by easing adoption of new solutions with Contact Center Managed Services.

Co-Management and Out-Tasking for Contact Center Services

Be Selective

Built on the principles of co-management and out-tasking, Avaya Contact Center Managed Services offer a happy medium between complete outsourcing and self-management strategies. Contract out only selected services, instead of whole business processes.

Contact Center Managed Services Provider

Stay Flexible

Using a co-management approach to service partnership means that you retain complete control and responsibility for the overall management of your contact center environment. The Avaya team concentrates on day-to-day monitoring and management of your advanced technologies. The result is a powerful strategy that gives you more effective and efficient operations, delivered for a flat monthly rate.

Avaya Learning
Avaya Learning

Set a Course for Building Skills & Knowledge with ClassPort Prepaid Training

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Professional Services
Avaya Professional Services

Maximize the Impact of Your Communications Technology and Applications

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