Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
Stay up to date on Avaya's latest news and solutions.
Deliver innovative and complete solutions to your customers.
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.
Watch videos and listen to podcasts by topic or just browse what’s new. Interviews, solutions, how-to’s, more.
See inspiring ways companies are using Avaya solutions to change the world of work.
Engage with us in an immersive and interactive experience—on site, virtually, or a combo.
Look at what's new in our world—and how it benefits yours.
Learn about the privacy, compliance, and security inside Avaya solutions.
Review the terms and policies associated with Avaya software and services.
Access a full range of information and assistance for your Avaya solution.
For research and support, access our product documentation resources.
Meet Avaya experts at our events, webinars, expos, conferences and more.
In person or online, gain a full understanding of your Avaya solution and its capabilities.
Business Need
Innovate without disruption and future-proof your customer and employee experiences. Avaya optimizes what’s working, closes gaps, and brings the future forward without displacing your customer and employee experiences.
Rising customer expectations have made rich CX connections imperative. This often requires dismantling long-standing systems and disruption risks that businesses can’t afford to take.
The choice is no longer between protecting proven models or scrapping them to catch up. Avaya brings the innovation to you—fusing AI, journey orchestration, and workforce engagement onto your terms to stay ahead.
Innovate on your terms and timeline. We build future capabilities on top of your tried-and-true backbone, enabling a non-disruptive progression to the next generation of experiences your customers and employees deserve.
Leading businesses understand the pivotal role of individualized experiences, seamlessly integrating online and offline touchpoints to drive growth and innovation. By prioritizing CX, organizations cultivate resilience, bolster customer satisfaction, engage employees, and achieve remarkable returns.
Discover how a healthcare non-profit seamlessly migrated to Avaya Enterprise Cloud, ensuring uninterrupted operations in life-saving endeavors. With a private cloud infrastructure, they empowered their lean IT group to establish a dynamic contact center environment, facilitating vital activities like fundraising telethons while implementing system changes without disruption.
Jayne HogleDirector of Unified Communications
With Avaya’s three step approach, you can enhance strengths at your own pace, meet rising expectations, and drive growth without disruptive overhauls. The Avaya Experience Platform seamlessly integrates new CX innovations, allowing for flexible adoption of innovations while preserving stability of existing systems.
Explore Avaya Experience Platform
Preserve refined CX/EX and business growth capabilities without disrupting trusted systems, ensuring stability and continuity.
Our unique architecture enables the incremental overlay of innovations, minimizing risks and aligning with your timeline and internal priorities.
Drive growth in key metrics—revenue, satisfaction, retention, and operational efficiency—without modifying trusted workflows or models.
Avaya Experience Platform makes it easy to deliver personal experiences for customers and employees at every touchpoint. One platform unifies teams, resources, and insights to optimize your entire enterprise experience.
Elevate customer experiences with Avaya's AI-driven self-service, guided live engagements, and seamless digital access. Balancing autonomy and care, we enhance journeys for increased retention, revenue, and advocacy.
Avaya empowers teams with exceptional internal interactions, focusing on both EX and CX. With AI, automation, and dynamic guidance, we foster sustained performance and renewed satisfaction.
Avaya accelerates business growth powered by predictive AI that anticipates needs, reduces costs, and fosters loyalty. Experience increased revenue, improved customer journeys, successful upsells, and new loyalty. See improved customer journeys, successful upsells, and a growing customer base.
Partner with our professional team for meticulous analysis, design, and implementation of cloud-based customer experiences while ensuring operational continuity.
Discover how companies globally have seamlessly transformed their business without disruption. Uncover the power of Avaya solutions in optimizing operations and enhancing customer experiences.
Avaya ensures seamless innovation without disruption, powering uninterrupted communication across 31 US sites for Seneca Foods.
Leading global supply solutions innovate seamlessly with Avaya, rolling out to thousands and scaling at their own pace.
Insights from a true modernization journey—Avaya elevates Canadian emergency communications with seamless expertise and innovation, revolutionizing a critical industry.