Executive Guide: 7 Things You Didn’t Know Were Possible with Self Service and Automation

New Options for How Customers Interact with Your Company

Use automation to deliver the right service and meet rising customer expectations for omnichannel service and personalization. 

 

Learn about:

  • Leveraging innovations in SMS/text technology across the entire customer journey
  • Applying new use cases for integrating visual self service via mobile devices
  • Using applications for voice biometrics that extend beyond identification and verification
  • Combining agent-assisted service and self service to create innovative, multimodal customer experiences
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