CAPEX vs. OPEX—The Financial Implications of Going Cloud

Many Factors Make Migrating Communications to the Cloud a Compelling Option

You have many choices when it comes to how best to enable your customer service agents to engage with customers: Enable agents to work from anywhere, even from home. Opt for contact center solutions to be made available as a monthly subscription. Deliver your contact center technology on premises, in the cloud, or somewhere in between. But what is the optimal model for your business?

As you consider Cloud solutions, get advice from industry experts:

  •  Key business drivers for cloud
  •  Valuable tips for weighing the pros and cons of a cloud contact center
  •  One truly important question to ask regarding cloud


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