Compare Plans

Avaya Experience Platform


Explore all the ways you can approach creating effortless experiences in your business. See what the analysts are saying, read the latest research, understand the technology possibilities.

It’s always about the experience

We make it easy: Avaya Experience Platform capabilities fit any organization of any size. And powerful advantages let you scale at your pace and deploy without worries.

Explore more
Contact center agents illustration
Contact center agents illustration

A day in the life of your contact center

See how you can create better experiences for both customers and staff. Read the stories of different businesses solving their customer service challenges using Avaya Experience Platform. We explore AI-powered solutions for integrated desktops and virtual assistants, in-the-moment data retrieval, real-time reporting, and an empowered workforce.

Your guide to better experiences

Intelligent contact center awards from Aragon Research Globe

Conversational AI in the intelligent contact center, 2023

This report analyzes major providers in the market on their Conversational AI capabilities and future trends. Conversational AI in the contact center is a must for any organization looking to live up to customers' new—and high—engagement expectations.

Intelligent contact center, 2022

For the fourth straight year, Avaya leads in the Aragon Research Globe for Intelligent Contact Centers. Avaya Experience Platform uses automation and intelligence to drive a better experience for both customers and the employees who serve them. Avaya has one of the largest contact centers installation bases, offering private, public, and hybrid cloud.

Seated woman holding a cup of coffee and smiling

Contact center automation improves customer and employee experiences

Discover how automation and conversational intelligence improve the accuracy, personalization, and performance of your customer interactions. Plus, free your agents to provide more of the higher-value, complex assistance only they can deliver.

Artificial intelligence & automation


Human and AI partnerships are integral to the future of customer experience

Together, humans and AI can transform customer experience. But first, organizations must find the right solution.

Read the blog


The Avaya AI-enabled customer journey

See how AI can help improve your customers' experience and your employees' productivity throughout their entire journeys.

Watch video


Innovation for a new world. Work with AI.

To create extraordinary customer and employee experiences, bring AI capabilities—machine learning, natural language processing,...

Read the eBook


Maximize customer loyalty with Avaya conversational intelligence

Automatically transcribe voice interactions into actionable outcomes.

Watch video


Avaya workforce engagement transforms customer experience

Each customer interaction impacts brand and customer loyalty. Discover how to transform the customer experience you deliver by gaining...

Watch video


7 ways to put speech analytics to work for your business

This advanced technology automatically filters intelligence from thousands—even millions—of recorded calls, so you can take action quickly.

Read the infographic

Find out how much you could save with Avaya

Two coworkers looking at a laptop.

Our Workforce Engagement Savings Calculator looks at how your customer contact team is working now and predicts your potential savings if you update with Avaya. It’s all about improving productivity and processes. Changes that can really add up.

Better employee & customer experiences

Analyst Report

Gartner Trend Insights: Rethink customer experience with the CX core model

Gartner says through 2025, half of large organizations won’t unify engagement channels. Learn what’s needed to architect...

Download the report


Avaya and Bayview—Total focus on customer experience

At Bayview Technologies, a global BPO, the goal is to reduce the need for customers to ever contact customer services. With Avaya...

Watch video


How Avaya Experience Platform accelerates exceptional customer experiences

When it comes to customer service, the experience has overtaken product and price as a driver for almost every decision we make.

Read blog


Avaya and Silver Spring Pathfinder—An outstanding employee and customer experience

Avaya Experience Platform lets Silver Spring Pathfinder innovate with omnichannel contact center, virtual work capabilities, and...

Watch video

Fact Sheet

Deliver an Effortless Customer Experience

With our always on contact center, give customers great service on any channel or device.

Read Fact Sheet


Create a company culture built on customer-centric collaboration

Infuse customer-centric collaboration organization-wide with Avaya Cloud Office and Avaya Experience Platform.

Watch video

White Paper

Best practices for remote contact center agents

Six best practices for remote contact center agents to boost performance.

Read the white paper


Six Ways Avaya Experience Platform Improves CX and EX

Empower agents to deliver frictionless, fast, amazing service to your customers.

View infographic


Success means being everywhere, all the time

Bring employee experience and customer experience together with cloud solutions for UCaaS and CCaaS.

Read the eBook


Planning for success

For new Avaya customers, get the most out of your new CCaaS product and gain confidence as users and admins.

Read the guide

Industry recognition for Avaya contact center solutions

Aragon Globe Leader 2023 Logo
Avaya Named a Contact Center Leader for Fourth Straight Year
TrustRadius 2022 Top Rated Award
MetriStar Top Provider for Workforce Optimization Platform 2022
TMC 2022 CUSTOMER Product of the Year Award Logo
Ventana Research Names Avaya Exemplary Vendor in Agent Management
MetriStar Top Provider for Workforce Optimization 2021
2021 CCaaS Software Reviews Leader
Ventana Research Names Avaya a Top CCaaS Provider
See more awards

Loading page...
Error: There was a problem processing your request.