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Avaya Experience Platform

Resources

Explore all the ways you can approach creating effortless experiences in your business. See what the analysts are saying, read the latest research, understand the technology possibilities.

Contact center agents illustration

A day in the life of your contact center

See how you can create better experiences for both customers and staff. Read the stories of different businesses solving their customer service challenges using Avaya Experience Platform. We explore AI-powered solutions for integrated desktops and virtual assistants, in-the-moment data retrieval, real-time reporting, and an empowered workforce.

Your guide to better experiences
Aragon Research Globe for Intelligent Contact Centers, 2022

Avaya positioned as leader in Aragon Research Globe for the Intelligent Contact Center

For the fourth straight year, Avaya leads in the Aragon Research Globe for Intelligent Contact Centers. Avaya Experience Platform uses automation and intelligence to drive a better experience for both customers and the employees who serve them. Avaya has one of the largest contact centers installation bases, offering private, public, and hybrid cloud.

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Contact center automation improves customer and employee experiences

Discover how automation and conversational intelligence improve the accuracy, personalization, and performance of your customer interactions. Plus, free your agents to provide more of the higher-value, complex assistance only they can deliver.

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Artificial intelligence & automation

Video

The Avaya AI-enabled customer journey

See how AI can help improve your customers' experience and your employees' productivity throughout their entire journeys.

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eBook

Innovation for a new world. Work with AI.

To create extraordinary customer and employee experiences, bring AI capabilities—machine learning, natural language processing,...

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Video

Art of the possible

An in-depth look at how to simplify, modernize, and automate customer journeys to build customer loyalty.

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Video

Avaya Experience Platform for proactive customer outreach

Avaya Experience Platform allows you to proactively connect with your customers on their terms, whenever, and however they want.

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Video

Avaya Experience Platform for enhanced automated experiences

Avaya Experience Platform equips your teams with automation and AI capabilities to deliver smart, efficient, and personalized customer...

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Video

Maximize customer loyalty with Avaya conversational intelligence

Automatically transcribe voice interactions into actionable outcomes.

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Video

Avaya workforce engagement transforms customer experience

Each customer interaction impacts brand and customer loyalty. Discover how to transform the customer experience you deliver by gaining...

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Infographic

7 ways to put speech analytics to work for your business

This advanced technology automatically filters intelligence from thousands—even millions—of recorded calls, so you can take action quickly.

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Two coworkers looking at a laptop.

Find out how much you could save with Avaya

Our Workforce Engagement Savings Calculator looks at how your customer contact team is working now and predicts your potential savings if you update with Avaya. It’s all about improving productivity and processes. Changes that can really add up.

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Better employee & customer experiences

Video

Mastering employee experience

In this video from Lopez Research, analyst Maribel Lopez discusses the intersection of employee and customer experience, and why a...

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White Paper

Supercharge your customer and employee experiences

Use AI to process huge amounts of data and find key information in real time—something humans just can’t do.

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Video

Create a company culture built on customer-centric collaboration

Infuse customer-centric collaboration organization-wide with Avaya Cloud Office and Avaya Experience Platform.

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White Paper

Best practices for remote contact center agents

Six best practices for remote contact center agents to boost performance.

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Infographic

Six Ways Avaya Experience Platform Improves CX and EX

Empower agents to deliver frictionless, fast, amazing service to your customers.

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Guide

Planning for success

For new Avaya customers, get the most out of your new CCaaS product and gain confidence as users and admins.

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Industry recognition for Avaya contact center solutions

Avaya Named a Contact Center Leader for Fourth Straight Year
TrustRadius 2022 Top Rated Award
MetriStar Top Provider for Workforce Optimization Platform 2022
TMC 2022 CUSTOMER Product of the Year Award Logo
Ventana Research Names Avaya Exemplary Vendor in Agent Management
MetriStar Top Provider for Workforce Optimization 2021
2021 CCaaS Software Reviews Leader
Ventana Research Names Avaya a Top CCaaS Provider
See more Avaya Experience Platform awards

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