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Contact Center
Contact center automation improves customer and employee experiences |
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Avaya’s “The Experience” podcast series |
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Avaya Experience Platform
Explore all the ways you can approach creating effortless experiences in your business. See what the analysts are saying, read the latest research, understand the technology possibilities.
We make it easy: Avaya Experience Platform capabilities fit any organization of any size. And powerful advantages let you scale at your pace and deploy without worries.
See how you can create better experiences for both customers and staff. Read the stories of different businesses solving their customer service challenges using Avaya Experience Platform. We explore AI-powered solutions for integrated desktops and virtual assistants, in-the-moment data retrieval, real-time reporting, and an empowered workforce.
Intelligent contact center awards from Aragon Research Globe
Conversational AI in the intelligent contact center, 2023
This report analyzes major providers in the market on their Conversational AI capabilities and future trends. Conversational AI in the contact center is a must for any organization looking to live up to customers' new—and high—engagement expectations.
Intelligent contact center, 2022
For the fourth straight year, Avaya leads in the Aragon Research Globe for Intelligent Contact Centers. Avaya Experience Platform uses automation and intelligence to drive a better experience for both customers and the employees who serve them. Avaya has one of the largest contact centers installation bases, offering private, public, and hybrid cloud.
Achieve distinction and impact with capabilities like digital channels, effortless self-service, and personalized customer experiences.
Learn how to increase satisfaction and loyalty when you personalize your customer journey to suit each need and context. Explore the extensive capabilities and techniques available now that can help you deliver individualized, in-the-moment services and product info.
Bring your customer experience forward with new digital services that connect every channel, serve every device, and make both your teams and customers feel empowered. We can show you how.
When all your employees—not just customer service reps—are responsible for customer success, you can deliver truly innovative customer experiences. Make it happen by integrating a cloud-based UCaaS and CCaaS solution for everyone. Metrigy Research details what to know and how to start.
Contact center automation improves customer and employee experiences
Discover how automation and conversational intelligence improve the accuracy, personalization, and performance of your customer interactions. Plus, free your agents to provide more of the higher-value, complex assistance only they can deliver.
Artificial intelligence & automation
Blog
How to serve your customers intelligently
Adding cloud-based, cutting-edge capabilities in the contact center has emerged as a powerful tool for transforming customer...
Video
The Avaya AI-enabled customer journey
See how AI can help improve your customers' experience and your employees' productivity throughout their entire journeys.
Watch video
Human and AI partnerships are integral to the future of customer experience
Together, humans and AI can transform customer experience. But first, organizations must find the right solution.
eBook
Innovation for a new world. Work with AI.
To create extraordinary customer and employee experiences, bring AI capabilities into your interactions and workflows.
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Maximize customer loyalty with Avaya conversational intelligence
Automatically transcribe voice interactions into actionable outcomes.
Avaya workforce engagement transforms customer experience
Each customer interaction impacts brand and customer loyalty. Discover how to transform the customer experience you deliver by gaining...
Infographic
7 ways to put speech analytics to work for your business
This advanced technology automatically filters intelligence from thousands—even millions—of recorded calls, so you can take action quickly.
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Our Workforce Engagement Savings Calculator looks at how your customer contact team is working now and predicts your potential savings if you update with Avaya. It’s all about improving productivity and processes. Changes that can really add up.
Better employee & customer experiences
Podcast
Enhancing customer & employee experiences in the contact center
Avaya’s Chris Bain speaks with Bryant Richardson, CIO for Skybridge Americas, about enhancing the customer and employee...
Listen to the podcast
Drive competitive advantage by adding cloud-based contact center capabilities
Achieve distinction and impact with capabilities like digital channels, effortless self-service, and personalized customer...
Download the infographic
Brochure
Modern Private Cloud Will Power the Future of Work in Government Organizations
Analyst Report
Gartner Trend Insights: Rethink customer experience with the CX core model
Gartner says through 2025, half of large organizations won’t unify engagement channels. Learn what’s needed to architect...
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Avaya and Bayview — Total focus on customer experience
With Avaya Experience Platform, Bayview monitors contact streams to see and understand problematic customer journeys and define how to...
How Avaya Experience Platform accelerates exceptional customer experiences
When it comes to customer service, the experience has overtaken product and price as a driver for almost every decision we make.
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Avaya and Silver Spring Pathfinder—An outstanding employee and customer experience
Avaya Experience Platform lets Silver Spring Pathfinder innovate with omnichannel contact center, virtual work capabilities, and...
Fact Sheet
Deliver an Effortless Customer Experience
With our always on contact center, give customers great service on any channel or device.
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Create a company culture built on customer-centric collaboration
Infuse customer-centric collaboration organization-wide with Avaya Cloud Office and Avaya Experience Platform.
White Paper
Best practices for remote contact center agents
Six best practices for remote contact center agents to boost performance.
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Six Ways Avaya Experience Platform Improves CX and EX
Empower agents to deliver frictionless, fast, amazing service to your customers.
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Success means being everywhere, all the time
Bring employee experience and customer experience together with cloud solutions for UCaaS and CCaaS.