Connect your employees to your customers across the channels they use most.
Automate and personalize business processes with prebuilt or customized apps.
Call, meet, message, and more—all in one app.
Connect people, tasks, tools, and more in a customizable app built for immersive collaboration.
Rely on our team of experts to help you get the most from your investment.
Find a cloud that’s flexible, secure, and dedicated to your organization.
Explore our complete portfolio of devices for individuals and conference rooms.
See what’s next for your full-featured call center.
Explore your options for communications innovation.
Take collaboration, both inside and out, to the next level.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.
Watch videos by topic or just browse what’s new. Interviews, solutions, how-to’s, more.
See inspiring ways companies are using Avaya solutions to change the world of work.
Look at what's new in our world—and how it benefits yours.
Engage with us in an immersive and interactive experience—on site, virtually, or a combo.
Listen in on conversations with tech innovators who are transforming the experience economy.
Learn about the privacy, compliance, and security inside Avaya solutions.
Review the terms and policies associated with Avaya software and services.
Access a full range of information and assistance for your Avaya solution.
For research and support, access our product documentation resources.
Meet Avaya experts at our events, webinars, expos, conferences and more.
In person or online, gain a full understanding of your Avaya solution and its capabilities.
Sign in
Contact Center
Create a better match every time with dynamic attribute-based routing.
Match customers with the agent best equipped to give them exactly what they need. Route based on multiple business rules—like weather, preferred language, agent experience, and more—as well as internal and external context, and desired outcomes.
Fine-tune conversations
Add or subtract customer attributes on the fly based on comprehensive caller data in a unified agent desktop.
Deepen customer relationships
Personalize every customer interaction with real-time insights across every touchpoint in the customer journey.
Help agents succeed
Empower agents to give better service faster with context-driven predictive data and a 360-degree customer view.
Anticipate what’s next
Cue agents to inform customers about sales and service opportunities—and help shape long-term ordering and inventory.
Creating 9 million happy customers
More capabilities from the Avaya Experience Platform
Workforce engagement
Engage the whole team
Artificial Intelligence
Harness the power of AI
Automation
Meet customers where they are
Resources
eBook
The right connections for amazing customer experiences
Connect every channel with service on every device and empower both your teams and customers.
Find out how
Blog
Stand out by improving customer service
Learn why 70% of healthcare customers say customer service problems stress them out—and how to fix it.
Read the blog
Video
Success story: Engagent Health
Learn how unifying contact center platforms in the cloud helped this provider support 1000% growth in two years.
Watch the video
Ready to learn more about Avaya Experience Platform?