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Right agent, great experience

Create a better match every time with dynamic attribute-based routing.

Create better outcomes for everyone.

Match customers with the agent best equipped to give them exactly what they need. Route based on multiple business rules—like weather, preferred language, agent experience, and more—as well as internal and external context, and desired outcomes.

Fine-tune conversations

Add or subtract customer attributes on the fly based on comprehensive caller data in a unified agent desktop.

Deepen customer relationships

Personalize every customer interaction with real-time insights across every touchpoint in the customer journey.

Help agents succeed

Empower agents to give better service faster with context-driven predictive data and a 360-degree customer view.

Anticipate what’s next

Cue agents to inform customers about sales and service opportunities—and help shape long-term ordering and inventory.

Creating 9 million happy customers.

More capabilities from the Avaya Experience Platform.

Workforce engagement

Engage the whole team

Artificial Intelligence

Harness the power of AI


Meet customers where they are



The right connections for amazing customer experiences

Connect every channel with service on every device and empower both your teams and customers.

Find out how


Stand out by improving customer service

Learn why 70% of healthcare customers say customer service problems stress them out—and how to fix it.

Read the blog


Success story: Engagent Health

Learn how unifying contact center platforms in the cloud helped this provider support 1000% growth in two years.

Watch the video

Ready to learn more about Avaya Experience Platform?

Reach out
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