SMS Communication
Automatically exchange text messages with your customers, encouraging interaction and a better user experience.
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Every Message Shapes the Customer Connection
Join the New Era of Communications
Instantly connect with customers using their most preferred communication method: text messaging.
Build Global Messaging Capability into Your App
Add SMS and MMS software texting features to your app to automate texting tasks, personalize messages, stay organized, and track text message performance.
Go Global with Convenient Customer Connections
Text messaging may be the fastest and most convenient way to interact with your worldwide customers, giving your app the scale, reach, and savings you need.
Join the New Era of Communications
Instantly connect with customers using their most preferred communication method: text messaging.
Build Global Messaging Capability into Your App
Add SMS and MMS software texting features to your app to automate texting tasks, personalize messages, stay organized, and track text message performance.
Go Global with Convenient Customer Connections
Text messaging may be the fastest and most convenient way to interact with your worldwide customers, giving your app the scale, reach, and savings you need.
What You Can Do with Messaging
MMS
Enable your applications with the ability to send multimedia content, such as images and videos, via text messaging.
Reliable, Scalable Messaging
Give mobile and web apps the ability to support messaging with flexible options to fit any sized business.
Two-Way SMS*
Automate messages to remind your customers of important information or support ongoing conversations with customers when issues arise.
Free Inbound Messaging
Receive text messages for free and only pay per message on outgoing messages.
SMS-Enable Existing Numbers
Port existing local or toll-free numbers while enabling them for SMS or MMS, all without having to change your number.
Bulk Messaging
Schedule and send multiple messages per second by leveraging shared or dedicated short codes for virtually limitless bulk messaging.
Delivery Analytics
Receive real-time analytics detailing the delivery status of each SMS. This gives you the ability to easily measure performance and track the success of your marketing or outreach campaigns.
Custom Sender ID**
Alter the sender ID of your SMS so it will appear with a local identity. It's useful for support when multiple employees can interact with a customer from the same number.
Automatic Long Texts Splitting
Support for concatenated SMS means you don't have to worry about the length of text messages. Long messages are split in the background, but customers receive only one simple SMS.
Robust REST API
Avaya OneCloud CPaaS provides a powerful REST API that enables you to easily integrate voice and calling features into your own mobile, web, or enterprise apps.
AI Plus SMS & MMS
Easily associate toll-free and DID-enabled SMS and MMS services to any AI-enabled conversation from leading AI providers such as Google Cloud and IBM Watson.
Polling and Surveying
Obtain valuable insights by deploying automated polls and surveys to gauge customer attitudes and opinions.
* Inbound SMS is supported globally, whereas Outbound SMS is limited to countries that allow it.
** The ability to "spoof’" a sender ID may not be supported in your country. Email us at cpaassupport@avaya.com to learn more about the feature.
The ability to use text messaging is like opening up a whole new set of lanes on the highway, unclogging the way forward for mobile callers and easing the burden on voice callers.
Paula Morton,
Managing Director at CTIntegrations, LLC
Worldwide Message Pricing
Pay only for what you use, scale up or down as you need.
Send an outbound SMS within
United States
for per message.
Every Message Shapes the Customer Connection
IVR with SMS
Build an Interactive Voice Response (IVR) system with SMS, enabling customers to interact with your team and get information via text messaging.
Two-Factor Authentication
Add a two-factor authentication to your app or service by sending SMS verification codes.
Customer Notifications
Notify customers automatically of important information and give them the ability to reply via SMS or phone call.
Click-to-SMS
Engage your customers faster than ever with click/tap to send an SMS from your app or service.
Resources
Find the technical resources you need such as guides, how-to, number porting, SLAs and more.
Go to ResourcesFAQs
Get online answers to your immediate questions by exploring the Avaya OneCloud CPaaS FAQs.
Explore FAQs
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