Avaya powers 90% of the Fortune 100


Named a Leader in the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide 17 times


#1 in Contact Center/ACD globally

Key Benefits

Alt Text1

Help Agents Deliver Superior Service

Bring agents consolidated customer information in an easy-to-use desktop interface.  You’ll get more intelligent interactions that generate sales, increase customer satisfaction, and build brand loyalty.

Alt Text2

Personalize Every Customer Experience

Your agents can personalize every interaction they have with customers, and make better decisions when they know where and how customers want to connect.

Alt Text3

Improve Responsiveness and Productivity

Fast access to information and tools eliminates time-consuming look-ups and manual processes so that you can get customers to their desired outcomes faster.

Product Information


  • View interaction data from multiple sources
  • Present agents with relevant information and tools
  • Drive better and faster decisions
  • Improve customer responsiveness
Learn More


Watch Video

Avaya Oceana Solution for Agents and Supervisors

White Paper

Are You Enabling Extraordinary Customer Journeys?

Get It

Analyst Report

Optimizing the Agent Journey to Perfect the Customer Journey

Read More


We were not able to identify your user role in our system. Would you like to become a customer and continue to your purchase? Otherwise you will be redirected to continue browsing Avaya.com

Error: There was a problem processing your request.