#1

#1 global leader in Contact Center solutions

17X

Named a Leader in the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide 17 times

85%

85% of people stop doing business with companies as a result of a bad experience—and nearly 80% tell others about their experience

Key Benefits

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Personalized Interactions

Now you can use the best path for your customer’s contact preferences with advanced outreach algorithms and workflow. Even better, match them with the best agent for the most satisfying experience.

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Better Mobile Experience

Identify mobile callers before they reach your contact center to deliver tailored interactions that cut wait times and allow agents to focus on higher-value activities as you reduce toll costs.

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Stronger Revenue and Customer Satisfaction

Use intelligent inbound and outreach capabilities for opportunities to sell, cross-sell, up-sell, gather payments, schedule service appointments and offer special promotions and discounts.

Product Information

Mobile Solutions

  • Rely on fewer agents
  • Serve callers that need the most assistance
  • Reduce costs
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Outbound Solutions

  • Reach customers at the right time, with the right agent
  • Connect with customers on any channel
  • Create highly engaging campaigns
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Self-Service Automation

  • Offer access to services at anytime
  • Provide personalized interactions and preferences
  • Save time and resources
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Resources

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Avaya Customer Engagement Solutions Drive Lifetime Value to New Heights

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Fact Sheet

Avaya Aura® Experience Portal

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Fact Sheet

Better Enable Customer Acquisition, Retention and Renewal

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Fact Sheet

Avaya Self—Service Market Applications

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