90%

More than 90% of the Fortune 100 are Avaya customers

17X

Named a Leader in the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide 17 times

Key Benefits

Personalized Customer Experiences. Every time.

Personalized Customer Experiences. Every time.

Start with quick and easy installation, and customize as you’d like to fast track customer satisfaction. Your agents become more responsive, delivering relevant information from a consolidated desktop view.

Bring the Power of AI to Your Contact Center

Bring the Power of AI to Your Contact Center

Put machine learning and AI to work to drive optimal outcomes. We match and then pair your customers and agents so that you can increase revenue, agent performance and satisfaction across the board.

Choose Your Path

Choose Your Path

Deploy in the cloud, on-premise, or a hybrid of both. You can choose how you want to invest, using a subscription or license model, to best meet your business needs and customer engagement goals.

Product Information

Avaya Omnichannel Solutions

Create a digital experience to drive loyalty. Meet and exceed expectations throughout the customer journey with omnichannel solutions that unify inbound and outbound customer interactions. Solutions are available for all segments of the market.

Avaya Workspaces

Empower agents for efficient and consistent customer interactions with a consolidated desktop view of customer information, allowing them to offer a more personalized experience.

Improve Performance

Resources

Read Now

Using Integrated Agent Desktops to Enhance Customer Experience and Agent Productivity

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Infographic

Is it Time for a New Agent Desktop in Your Contact Center?

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Report

Optimizing the Agent Journey to Perfect the Customer Journey

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Fact Sheet

Deliver the Experiences that Your Customers Expect

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Video

Avaya Workspaces

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