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Make AI Work Better in the Contact Center

AI is crucial for navigating a new era of life and business. Learn about the current state of AI within the contact center including practical applications, measurement strategies, and barriers to adoption in Vanson Bourne’s AI research report.

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Forrester expects firms that use AI effectively to see revenues increase by 5% to 10%


By 2022, Gartner predicts 72% of customer interactions will involve emerging technology such as machine-learning


#1 in Contact Center/ACD globally

How Avaya Infuses AI into the Contact Center

Product Information

Avaya Conversational Intelligence

  • Transcribe and summarize voice interactions in real-time for deeper and more personalized engagement.
  • Tag keywords and sentiment.
  • Reduce agent after-call work.
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Avaya and Google Cloud Contact Center AI

  • Layer innovation into your current AI solution.
  • Evolve virtual bots into virtual agents to deliver even more intelligent interactions.
  • Integrate Google Cloud Platform APIs tailored to apply machine learning to your contact center environment.
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Changing Your Customer Experience with Avaya Conversational Intelligence

Transform Customer Engagement When it Counts the Most

Frost & Sullivan on how to use real-time speech AI technologies to improve customer experience and operational efficiency.

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Maximize Customer and Brand Loyalty

Automatically transcribe voice interactions into actionable outcomes so your contact center team can transform the customer experience you're delivering.

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Avaya Contact Center Solutions Honored for Integrating Unique AI and Machine Learning Technology

CUSTOMER Magazine recognizes vendors that embrace technology as a key tool in achieving customer service excellence. They honored Avaya for native integration of Afiniti Enterprise Behavioral Pairing™ in our contact center solutions.



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