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Make AI Work Better in the Contact Center

AI is no longer an “emerging” technology. It’s the de facto for navigating a new era of life and business. Learn about the current state of AI within the contact center including practical applications, measurement strategies, and barriers to adoption in Vanson Bourne’s AI research report.

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5-10%

Forrester expects firms that use AI effectively to see revenues increase by 5% to 10%

72%

By 2022, Gartner predicts 72% of customer interactions will involve emerging technology such as machine-learning

#1

#1 in Contact Center/ACD globally

How Avaya Infuses AI into the Contact Center

Product Information

AI in Contact Center

  • Smart routing, behavioral pairing, outcome-based personalization.
  • Harness the power of an open data model for delivering experiences that matter.
  • Improve revenue conversion rates and reduce operational costs.
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Avaya Conversational Intelligence

  • Transcribe and summarize voice interactions in real-time for deeper and more personalized engagement.
  • Tag keywords and sentiment.
  • Reduce agent after-call work.
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Avaya and Google Cloud Contact Center AI

  • Layer innovation into your current AI solution.
  • Evolve virtual bots into virtual agents to deliver even more intelligent interactions.
  • Integrate Google Cloud Platform APIs tailored to apply machine learning to your contact center environment.
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Avaya IX Contact Center Solutions Honored for Integrating Unique AI and Machine Learning Technology

CUSTOMER Magazine recognizes vendors that embrace technology as a key tool in achieving customer service excellence. They honored Avaya for native integration of Afiniti Enterprise Behavioral Pairing™ in our contact center solutions.

 

 

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