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Make AI Work Better in the Contact Center

AI is no longer an “emerging” technology. It’s the de facto for navigating a new era of life and business. Learn about the current state of AI within the contact center including practical applications, measurement strategies, and barriers to adoption in Vanson Bourne’s new AI research report.

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5-10%

Forrester expects firms that use AI effectively to see revenues increase by 5% to 10%

72%

By 2022, Gartner predicts 72% of customer interactions will involve emerging technology such as machine-learning

#1

#1 in Contact Center/ACD globally

How Avaya Infuses AI into the Contact Center

Product Information

Avaya IX Digital

  • Keep agents in sync and at pace with a consolidated view of customer information.
  • Remove communications chaos to keep agents fully immersed, energized and focused.
  • Data-driven insights create a deeper understanding of customer needs, naturally driving better outcomes.
Transform Your Strategy

Avaya IX Workspaces

  • Keep agents in sync and at pace with a consolidated view of customer information.
  • Remove communications chaos to keep agents fully immersed, energized and focused.
  • Data-driven insights create a deeper understanding of customer needs, naturally driving better outcomes.
Improve Performance

AI + Contact Center

  • Smart routing, behavioral pairing, outcome-based personalization.
  • Harness the power of an open data model for delivering experiences that matter.
  • Improve revenue conversion rates and reduce operational costs.
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Avaya Bots

  • Engage customers socially in a secured and controlled environment.
  • Automate chat interactions.
  • Leverage Natural Language Processing.

Avaya Conversational Intelligence

  • Transcribe and summarize voice interactions in real-time for deeper and more personalized engagement.
  • Tag keywords and sentiment.
  • Reduce agent after-call work.
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