Forrester expects firms that use AI effectively to see revenues increase by 5% to 10%


By 2022, Gartner predicts 72% of customer interactions will involve emerging technology such as machine-learning


Avaya is the #1 global leader in Contact Center solutions

Key Benefits

Effortless Self-Service

With the power of AI, you can deliver great self-service experiences getting your customer the right information at the right time.

Agent Assistance and Productivity

Empower agents with AI-driven guidance, that includes relevant content, suggested next-actions, and real-time coaching to stay ahead of the customer engagement.

Smart Matching

Leverage advanced machine learning models to pair the best agent with each customer interaction.

Smart Interactions

With powerful AI technologies, you can create smart, conversational interactions that yield improved business results.

Empowered Agents

Agents are empowered by AI-driven guidance for content and suggested actions. Summarization tools help agents expediate after-call processes.

Simplified Operations

Reduce complexity for customers and agents alike by using AI models to select a self-service experience, automate a process, or pair with the best possible agent.

Product Information

Avaya Bots

  • Engage customers socially
  • Automate chat interactions
  • Leverage Natural Language Processing
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Avaya Conversational Intelligence

  • Transcribe and summarize voice interactions in real time
  • Tag keywords and sentiment
  • Reduce agent after-call work
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Afiniti Behavioral Pairing

  • Determine behavioral attributes
  • Optimally pair customers with agents
  • Dynamically adjust to optimize results
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Enhanced Customer Service with an AI Advantage


Why Artificial Intelligence Now—and Why in Customer Care?

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AI isn’t Artificial in the Contact Center—Here’s Why it Works

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How AI Drives Results in the Contact Center


Fact Sheet

AI to Better Engage Your Digitally Connected Customer

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