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Choose Your Experience

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Basic

As Low As

$109

Per User/Per Month

  • Cloud-Based Call Center
  • Self-Service Administration
  • Skills-Based Routing
  • DTMF Auto-Attendant
  • Call Recording
  • Real-Time Reporting

Advanced

As Low As

$129

Per User/Per Month

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  • Cloud-Based Call Center
  • Self-Service Administration
  • Skills-Based Routing
  • DTMF Auto-Attendant
  • Call Recording
  • Real-Time Reporting
  • Live Screen Capture
  • Quality Management
  • Live Agent Coaching

Compare Plans

Basic

Advanced

Product Features

Business Voice Features

i

Includes the standard Basic Telephony Feature set: Answer, Hold, Transfer, Mute, Conference, End, Extension Dialing, Stop Recording

Call Center Routing (SKILL)

i

Commonly referred to as queue, a "Skill" groups together a set of agents that can answer a specific call type.

Call Center Reporting

i

A web-based application that provides easy visibility into call center performance. Call Center Reporting is comprised of: Dashboards, Real-time reporting, and Historical reporting.

Compliance Recording + 90 Day Storage

i

The cloud call recording solution maintains industry compliance and facilitates with 100% end-to-end dual-channel call recording where all calls are recorded starting with initial customer connection to the system; including the IVR interaction.

IVR

i

An automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients.

Cloud Webphone

i

The Webphone is a web-based application for call delivery and handling, using WebRTC and AES/DMCC technologies and provides call control functions for the agent and supervisor.

Screen Capture

i

Integrated with Webphone with multi-screen capture capabilities, agents are automatically readied for screen capture and are able to activate which screen they would like to capture when using dual monitors.

Quality Management and Coaching

i

Quality Management provides insight into performance on important business drivers helping to make informed business decisions.

Add-Ons

Toll Minutes per Agent

i

Payment option for CC Agent Metered Inbound/Outbound Calling Plan Minutes (inclusive of IVR minutes, i.e., applies for caller’s time spent in IVR also)

$0.01/ Minute
$0.01/ Minute
Unlimited Toll Minutes per Agent

i

Payment option per CC Agent for Unlimited Inbound/Outbound Calling Plan Minutes

$70/ Month
$70/ Month
Toll-Free Minutes per Agent

i

Additional Inbound Calling Plan Minutes for Toll-free Numbers

$0.02/ Minute
$0.02/ Minute

Add-ons are purchased through the Avaya Cloud admin portal once your subscription has been created

Avaya OneCloud IX Contact Center

To better enable the needs of our Contact Center clients, Avaya has worked to provide a true cloud solution based on our Avaya Aura and Elite reference architectures specifically for the needs of our clients' looking to enhance their agent and customer experiences.

Avaya OneCloud IX Contact Center is a contact-center-as-a-service (CCaaS) offer that provides voice as well as multi-channel features along with self-service administration. Your subscription includes support and guided set-up from our Avaya OneCloud team.

Optional or Add-on Professional and Managed Services are also available and can be added depending on your needs at an additional cost.

There are two different bundles available for Avaya OneCloud IX Contact Center to meet your business needs:

  • Basic: Key Contact Center features including self-service administration enabling skills-based routing, DTMF auto attendant and call recording for the Agent and real-time and historical reports for Supervisors.
  • Advanced: - All the features associated with the Voice bundle plus advanced reporting and training options.

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