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Lead Every Conversation With Integrated Voice Calling

Enable Your Application with Voice Calling

Integrate crystal clear voice into your application and deliver exceptional customer experiences that instantly engage and connect.

Choose and Pay for the Calling Features You Need

Whether you need to make, receive, conference, track, record, transcribe or route calls, we’ve got you covered. Plus, you pay only for what you need.

Create Conversations for Everyone, Everywhere

Video, email and text are critical, but high-quality voice is the must-have, go-anywhere feature for companies and customers worldwide.

Enable Your Application with Voice Calling

Integrate crystal clear voice into your application and deliver exceptional customer experiences that instantly engage and connect.

Choose and Pay for the Calling Features You Need

Whether you need to make, receive, conference, track, record, transcribe or route calls, we’ve got you covered. Plus, you pay only for what you need.

Create Conversations for Everyone, Everywhere

Video, email and text are critical, but high-quality voice is the must-have, go-anywhere feature for companies and customers worldwide.

What You Can Do with Voice

Automatic Speech Recognition

Customers can navigate your voice menus and IVRs by simply speaking their selection.

SIP Registration

Keep what you've got and connect your existing telephony infrastructure, including your IP PBX and SIP endpoints, to the cloud.

Text-to-Speech

Enable your app to convert written text into natural sounding voices, with over 20 supported languages.

Global Phone Numbers

We provide global support for numbers, as well as toll-free numbers, across 40 countries (and counting). 

Conferencing

Add voice conferencing to any app and enable multiple parties to connect by calling the same number, all while maintaining full host control.

Call Analytics

Avaya OneCloud CPaaS provides real-time analytics for every call, including tracking, billing, and background information on the caller.

Transcription

Gain access to hybrid, keyword, and automatic, near real-time transcription of voice calls.

Voice Effects

Add voice effects to your calls by augmenting things like pitch, temp, bitrate and octaves. Play around and let us know what effects you make!

Interactive Voice Response

Enable powerful self-service with voice menus that let callers navigate and find information by calling your main number. You can interrupt live calls and send or recognize DTMF audio tones.

Split Channel Call Recording

Easily record, store, and analyze the content of calls with the ability to record participant channels separately for quick access.

Caller Identity Management

We protect your customers' and employees' identities by masking each of their caller IDs during the process of a call.

Inbound Call Processing

We process each inbound call in a developer-friendly format, so you can manage calls and ensure the best experience for your customers.

Robust REST API

Avaya OneCloud CPaaS provides a powerful REST API that enables you to easily integrate voice and calling features into your own mobile, web, or enterprise apps.

Embedded AI in Any Conversation

Avaya CPaaS numbers can easily be associated to AI-enabled conversations from leading AI providers such as Google Cloud, IBM Watson, and Avaya-enabled AI partners.

Call Tracking

Track call data and gain better insights into your customers and campaigns to improve lead-nurturing.

Worldwide Voice Pricing

Pay only for the minutes you use.

Make calls within

for per minute.

See Pricing Details

Lead Every Conversation with Integrated Voice Calling

Call Recording and Transcription

Automatically record incoming/outgoing calls and have them transcribed into text. 

Interactive Voice Response

Navigate to relevant information or points of contact simply by calling your organization's main line and accessing your automated Interactive Voice Response (IVR) menu. 

Custom Caller ID

Display a different number to mask your real caller ID information. 

Conferencing

Host audio conference calls with multiple participants from anywhere. 

Call Unmasking

Unmask incoming phone calls by revealing blocked or unknown numbers. 

Click-to-Call

Enable dialing in your web or mobile apps with a simple, click-to-call action. 

See All APIs
We Can’t Wait to See What You Develop

Resources

Find the technical resources you need such as guides, how-to, number porting, SLAs and more.

Go to Resources

FAQs

Get online answers to your immediate questions by exploring the Avaya OneCloud CPaaS FAQs.

Explore FAQs

Get Started

Access everything you need from a single account and dive into building turnkey apps.

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