Connect resources, insights, and knowledge in real time to deliver more personalized service to today’s “everything customer”—who expects you to adapt instantly to their current need. We can help with that. Frost and Sullivan says our progressive AI-infused solution makes us the clear leader in transforming experiences.
Any contact center is only as good as its employees. With the right workforce engagement tools, you can recruit, onboard, engage, develop, motivate, empower, mentor and retain employees—so they become true brand ambassadors.
Easier work means better outcomes. By providing employees with all the tools they need in one place, whether working in the office, at home, or anywhere, performance levels skyrocket.
Empowered employees make better decisions. Ensure employees have the customer insights they need to deliver the best experience.
Keep your team happy and motivated. Attrition prevents progress, but when employees have a superior experience, they are more likely to stay. Keep employees engaged with flexible tools and mobile access.
Being in a call center is stressful all by itself. Workforce management relieves some of the stress because it gives our employees options.
Operations Manager Healthplex
Canon Financial Services
Avaya has demonstrated they have the products and the expertise to get us to the next level.
Sr. Manager, IT Support
Canon Financial Services
Every great customer experience is backed by a great employee experience. A productive, empowered workforce spanning from your front line to your back offices enables excellence in customer services. And Avaya leads the industry with the expertise and technology to transform how your workforce engages.Read the Blog
Put everything employees want in one place. Provide employees with a consolidated, simplified desktop view of everything they need across all voice and digital channels. Connect your CRM application to get the best of both worlds.
Create employee schedules to help meet daily and long-term workloads consistently and cost effectively, while accommodating employee preferences. Monitor adherence to schedules and intra-day trends for quick action.
Automatically transcribe voice interactions to help employees focus on building customer relationships while creating extra capacity by reducing after-call work.
Full-time, enterprise recording and archiving application to help enhance compliance, reduce liability, improve employee performance and support customer engagement.
Take an in-depth look at how Avaya can help you simplify, modernize, and automate your customer journey to build customer loyalty.
Our Workforce Engagement Savings Calculator looks at how your customer contact team is working now and predicts your potential savings if you update with Avaya. It’s all about improving productivity and processes. Changes that can really add up.Get Started