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As Low As
*One-time implementation fees apply.
As Low As
Deliver the simple and fast experience customers expect across all your touch points—voice, email, messaging, chat, and social.
Quickly match customers with your experts based on situational context, customer data, employee attributes, and desired outcomes.
Be always open when you provide an effortless experience that lets customers manage their own voice inquiries using natural speech or touch tones.
A personalized workspace easily brings customer insights from different applications and systems into a single, cohesive view.
Help employees anticipate customer needs and personalize experiences by enabling them to interact with customer journey touch points.
Easy-to-use visual task editors enable business users and IT to fine-tune the experience delivered to both customers and employees.
Enhance regulatory compliance with call and screen recording. Drive employee performance with quality management and performance management dashboards.
Integrate homegrown as well as common messaging channels like What’sApp, Facebook Messenger, and Apple Chat into a single system.
Historical and real-time reporting makes it easy to keep a pulse on performance and the overall employee and customer experience.
Avaya OneCloud CCaaS is a cloud contact center solution built for any size organization that is looking to enhance employee and customer experiences.
Avaya OneCloud CCaaS is a contact-center-as-a-service (CCaaS) solution that delivers voice and digital channel customer engagement along with advanced self-service automation and employee productivity tools so you can build a true cloud customer service call center. Your subscription includes support and guidance from our Avaya OneCloud team.
There are two packages available to meet your business needs: