Compare Plans

AI and Knowledge

Smarter Tools, Better Experiences

To meet the high expectations of today’s customers, employees need twice as many hands and four times the brainpower. With AI infused into Avaya OneCloud CCaaS, your employees have the right answers, every time.

Create Smarter Interactions

Eliminate disjointed customer and employee experiences with a cloud-based contact center. Enable employees to focus on creating long-term customer relationships by providing all relevant information on a single screen.

Improve Brand Loyalty

Create customer relationships that last. By intelligently matching employees with customers, inquiries are answered faster and with the right level of knowledge, leading to happier customers.

Give Employees the Right Tools

Help employees do their most important job—interacting with customers—thanks to built-in real-time AI tools that provide employees guidance and prompts during interactions.


By 2022, Gartner predicts 72% of customer interactions will involve emerging technology such as machine-learning


Forrester expects firms that use AI effectively to see revenues increase from 5% to 10%

It was important to us that we applied AI in a meaningful and intentional way to improve the customer experience and drive new efficiency gains. The AI transcription capabilities with the Avaya Conversational Intelligence solution have been a game-changer.

Michael Flodin

President, Atento

We conducted an extensive review of available market solutions, Avaya clearly differentiated themselves in terms of the approach to AI.

Michael Flodin


What You Can Do With Avaya

Create Better Call Outcomes

It’s time for better outcomes. Powerful, AI-driven speech-to-text transcriptions can help increase employee performance in real time by delivering prompts and suggestions based on words or phrases spoken.

Learn More

Quicker Responses, Greater Results

Move beyond traditional IVR. AI-enabled virtual agents deliver conversational, 24/7 customer support and connect customers with a live agent, if needed. Employees receive conversation details with prompts and step-by-step guidance to solve customer inquiries.

Learn More

Give the Right Answers

Deliver the right knowledge to employees and customers via self-service. Create a better experience, increase first-contact resolution, and improve the consistency and quality of answers.

Changing Your Customer Experience with Avaya Conversational Intelligence

Transform Customer Engagement When it Counts the Most

Frost & Sullivan reports on a game-changing approach to leveraging AI in real-time to improve your customer experience. 

Maximize Customer and Brand Loyalty

Create better call outcomes: automatically transcribe voice conversations, which reveal real-time actions you can take to improve your customer experience.

How Avaya Infuses AI into the Contact Center

Make AI Work Better in the Contact Center

AI is crucial for navigating a new era of life and business. Learn about the current state of AI within the contact center including practical applications, measurement strategies, and barriers to adoption in Vanson Bourne’s AI research report.











Power Your Contact Center with AI

Contact Us
Error: There was a problem processing your request.