AI and Knowledge
To meet the high expectations of today’s customers, employees need twice as many hands and four times the brainpower. With AI infused into Avaya OneCloud CCaaS, your employees have the right answers, every time.
Eliminate disjointed customer and employee experiences with a cloud-based contact center. Enable employees to focus on creating long-term customer relationships by providing all relevant information on a single screen.
Create customer relationships that last. By intelligently matching employees with customers, inquiries are answered faster and with the right level of knowledge, leading to happier customers.
Help employees do their most important job—interacting with customers—thanks to built-in real-time AI tools that provide employees guidance and prompts during interactions.
It was important to us that we applied AI in a meaningful and intentional way to improve the customer experience and drive new efficiency gains. The AI transcription capabilities with the Avaya Conversational Intelligence solution have been a game-changer.
It’s time for better outcomes. Powerful, AI-driven speech-to-text transcriptions can help increase employee performance in real time by delivering prompts and suggestions based on words or phrases spoken.
Move beyond traditional IVR. AI-enabled virtual agents deliver conversational, 24/7 customer support and connect customers with a live agent, if needed. Employees receive conversation details with prompts and step-by-step guidance to solve customer inquiries.
Deliver the right knowledge to employees and customers via self-service. Create a better experience, increase first-contact resolution, and improve the consistency and quality of answers.
Frost & Sullivan reports on a game-changing approach to leveraging AI in real-time to improve your customer experience.
Create better call outcomes: automatically transcribe voice conversations, which reveal real-time actions you can take to improve your customer experience.Watch Video
AI is crucial for navigating a new era of life and business. Learn about the current state of AI within the contact center including practical applications, measurement strategies, and barriers to adoption in Vanson Bourne’s AI research report.Download Your Copy
Use AI to process huge amounts of data and find key information in real time—something humans just can’t do.
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