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Analytics and Reporting

Real-Time Insights, Knowledge, and Next Best Action

Trust the most up-to-date insights and analytics from Avaya OneCloud CCaaS to deliver the best possible customer and employee experiences.

Gain Customer Insight

Get a 360-degree view of your customers' entire journey, complete with speech and text analytics, to help anticipate their needs and create a competitive advantage.

Help Employees Shine

With performance reporting fueled by desktop and process analytics, you can provide feedback in near real time and help employees become superstars. 

Optimize Your Business

Making improvements just got easier. Get the deep insight you need across your business and make adjustments as needed to realize the best possible results.

It was important to us that we applied AI in a meaningful and intentional way to improve the customer experience and drive new efficiency gains. The AI transcription capabilities with the Avaya Conversational Intelligence solution have been a game-changer.

Michael Flodin

President, Atento

What You Can Do With Avaya

Stronger Data, Stronger Business

Quickly turn data into real-time insights that you can act on to deliver a better experience for customers and employees alike, from better resource utilization to faster inquiry resolution.

At-a-Glance Monitoring

Go behind the scenes and monitor the pulse of trends and activities. See what’s happening inside your operations so you know where and when to modify service processes. 

Customer Feedback

Collect and analyze customer data in real time. Dynamic customer surveys capture insights into the effectiveness of your employees, products, and processes to help you take action quickly.

See the Business-Changing Vision in Your Data

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