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Avaya OneCloud CCaaS

Realize Your Customer Experience Vision

Empower Customers and Employees Alike

Avaya OneCloud CCaaS makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.

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Designed for Connected Experiences

Avaya OneCloud CCaaS brings everything together so you can create connected experiences for customers and employees.

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Proactive, Effortless Automation and Service

When it comes to providing always-on customer service, we make it easy with predictive AI-powered tools.

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Smarter Self-Service

Deliver intelligent, conversational self-service—24/7—with options to connect with a live agent.

Intelligent Routing

Match customers with the best employees using business rules, internal and external context, and desired outcomes.

Completely Connected Employees

Enhance team collaboration with converged communications that dissolve front- and back-office silos.

Ventana Research

Ventana Research Names Avaya Exemplary Vendor in Agent Management

Ventana recognizes Avaya’s exceptional ability in Product Experience and Customer Experience that empowers employees to deliver extraordinary experiences.

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A Day in the Life of Your Contact Center

See how you can create better experiences for both customers and staff. Read the stories of different businesses solving their customer service challenges using Avaya OneCloud CCaaS. We explore AI-powered solutions for integrated desktops and virtual assistants, in-the-moment data retrieval, real-time reporting, and an empowered workforce.

Your Guide to Better Experiences

See What Avaya OneCloud CCaaS Can Do

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Meet Avaya OneCloud

Connect Every Interaction

Bring everything together in an AI-driven approach to create one effortless experience.

Discover a Total Experience

Achieve Any Outcome

Choose from pre-built apps or extend what you have, no need to start from scratch.

Compose Any Experience

Innovate on Demand

Choose the cloud and AI capabilities you want and tap into our leading partner ecosystem.

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Industry Recognition for Avaya Contact Center Solutions

MetriStar Top Provider for Workforce Optimization 2021
Ventana Research Names Avaya a Top CCaaS Provider
TMC2021 CUSTOMER Product of the Year Award 15 Best Call Center Software of 2020
Frost and Sullivan Best Practices Awards 2020
2021 Contact Center Technology Award from Customer Magazine
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What Customers are Saying

Check out Avaya OneCloud CCaaS ratings from independent review site TrustRadius.



Success Means Being Everywhere, All the Time

Bring employee experience and customer experience together with cloud solutions for UCaaS and CCaaS.

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Six Ways to Use Avaya OneCloud CCaaS in Your Business

Empower agents to deliver frictionless, fast, amazing service to your customers.

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White Paper

Supercharge Your Customer and Employee Experiences

Use AI to process huge amounts of data and find key information in real time—something humans just can’t do.

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Create a Company Culture Built on Customer-Centric Collaboration

It’s impossible to reach employee, customer, and organizational objectives without the right culture – specifically, one...

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Art of the Possible

An in-depth look at how to simplify, modernize, and automate customer journeys to build customer loyalty.

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White Paper

Best Practices for Remote Contact Center Agents

Six best practices for remote contact center agents to boost performance.

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