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AVAYA ONECLOUD CCAAS

Engaged Employees = Happy Customers

Avaya OneCloud CCaaS brings everything together to create connected experiences for customers and employees.

Get Connected

Connect with customers how and when they want—and instantly adapt to their needs.

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Enhance Processes

Synchronize processes and resources to streamline and personalize all experiences.

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Manage Resources Better

Empower and enable employees with intuitive tools that help them serve customers.

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Use Knowledge & Insights

Transform customer and employee engagement with timely insights, context, and knowledge.

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Ventana Research

Ventana Research Names Avaya a Top CCaaS Provider

In its Contact Center in the Cloud Value Index 2021, Ventana evaluates CCaaS vendors for product and customer experience, cost-effectiveness, innovation and more.

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Explore Pricing

Choose from Digital, Voice, or All-Media packages, or create your own unique solution.

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Digital

$41
user/month

Voice

$71
user/month

All Media

$106
user/month

Create Your Own Solution

Work with us to create a solution that meets your unique business needs.

Explore Gartner Research

The Everything Customer

Gartner explores how digital has created customers who want everything, including seemingly contradictory experiences (private yet personal, in-person and self-serve, feature-rich but easy). Find the right technology to serve your Everything Customers.

Create a Total Experience Strategy for Your Enterprise

Gartner explores why and how to elevate digital experiences across your entire organization. When you crush silos to interweave user experience and multiexperience, then apply them to both your customer and employee experiences, you achieve a total experience.

Resources

Avaya & Google Cloud Contact Center AI

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Avaya & Google Cloud Contact Center AI

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The Avaya AI-Enabled Customer Journey

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The Avaya AI-Enabled Customer Journey

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Avaya OneCloud for Proactive Customer Outreach

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Avaya OneCloud for Proactive Customer Outreach

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Avaya OneCloud for Enhanced Automated Experiences

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Avaya OneCloud for Enhanced Automated Experiences

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Maximize Customer Loyalty with Avaya Conversational Intelligence

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Maximize Customer Loyalty with Avaya Conversational Intelligence

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Coworkers looking at a tablet and talking.

Tool

See How Much You Could Save with Avaya Workforce Engagement

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Avaya Workforce Engagement Transforms Customer Experience

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Avaya Workforce Engagement Transforms Customer Experience

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7 Ways to Put Speech Analytics to Work for Your Business

Infographic

7 Ways to Put Speech Analytics to Work for Your Business

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