Actionable Insights


Total 5

Customer Experience with Avaya Workforce Optimization

Avaya Workforce Optimization

A Deeper, More Meaningful Look at Customer Interactions

  • Harness the Voice of Your Customer
  • Anticipate Contact Volumes
  • Enable Front-Line Support Personnel to be More Successful
Avaya Workspaces

Avaya Workspaces

Your Customer Contact Data Consolidated in a Single Desktop View

  • Streamline Customer Data
  • Improve Responsiveness
  • Follow Your Customer’s Journey
Streamline Contact Center Management with Avaya Control Manager

Control Manager

Centralized Administration and Management for Your Avaya Contact Centers

  • One Admin Tool for All Avaya Contact Center Products
  • No Technical Expertise Required
  • No Instructions Needed
Harmony Workforce Optimization

Harmony Workforce Optimization

For Non-Avaya Contact Center Environments

Workforce Optimization Select

Workforce Optimization Select

Gather, Measure, and Analyze Your Customer Interactions

  • Learn from Each Customer Interaction
  • Get Enterprise-Level Capabilities at a Price made for Midsize Business Budgets
  • Take Advantage of Seamless Integration with Avaya Customer Engagement Platforms
Avaya Oceana™ Solution
Avaya Oceana™ Solution

Create a Multi-Touch, Context-Driven Customer Journey

See how Oceana works >
Avaya Learning
Avaya Learning

Set a Course for Building Skills & Knowledge with ClassPort Prepaid Training

Learn more >
Digital Transformation eBook
The Fundamentals of Digital Transformation

Communications Solutions that Move at the Speed of Your Customers

Read now >
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