xCaaS

Bring Your Contact Center and Unified Communications as a Service to Market Quickly

Build Your Communications Service on Avaya Cloud Reference Architecture

  • Offer a full suite of collaboration and/or contact center solutions in one platform. Designed for Avaya’s Service Provider and System Integrator partners, Avaya xCaaS lets you deliver all your cloud communication services from the same Avaya Aura® platform.
  • Deliver services via a flexible and rapidly deployable cloud architecture. Integrate with other applications by using open standards, extensive APIs, and customization capabilities. Customize applications for BYOD and deliver standards-based endpoints, supporting a mobile and distributed workforce.
  • Match expense with revenue and gain greater control over your cash flow and costs. Our utility pricing gives you a flexible pay-as-you-sell model, so you don’t pay for unused capacity. Provision systems to accommodate the dynamic needs of your customers without incurring significant upfront costs.
  • Use multi-tenancy capabilities to optimize your infrastructure for your entire customer base. Avaya Control Manager centralizes and segments administration, which helps you keep costs low and simplify management processes.
  • Get Avaya’s rich heritage equaled in the cloud. Our rock-solid reliability in voice communications expands to contact centers and unified communications through the cloud. Our geo-redundant solutions can support any size offering.

Flexibility to Create a Differentiated Offering

Your Avaya-powered cloud-based solution is built on open standards, has extensive interfaces and APIs, and gives access to a lineup of third-party offerings. Deliver Avaya and non-Avaya applications centrally through administrative segmentation and session-based privacy controls.

Low Start-Up Costs and Low-Risk Managed Growth

Our OpEx-based business model scales to meet fluctuating demand. Multi-tenancy capabilities let you leverage costs across many customers. Monthly billing is based on actual usage, with minimal upfront costs.

Single, Scalable Solution based on Avaya Aura® Platform

Deliver cloud services for all sizes of enterprises—all from the same platform. Address multiple segments without the complexity of managing multiple platforms from different vendors. Scale flexibly and easily to lower costs and simplify your environment.

Industry Recognition
Avaya Receives 2015 Cloud Computing Excellence Award from TMC

Avaya Receives 2015 Cloud Computing Excellence Award from TMC

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Avaya CCaaS Features

Provide Key Contact Center Capabilities to Your Customers

Avaya offers a wide array of features, functionality, and capabilities so you can build the offerings you need.

  • Support multichannel interaction, so customers can use any communication channels they choose.
  • Offer the right resources at the right time. Capture resource skill sets in the routing database, and then route contacts to the right resource by skill type, regardless of channel.
  • Promote self-service and reduce expensive live call handling by creating sophisticated handling of automated interactions across multiple media.
  • Record and analyze customer interactions to fully understand the customer experience. Call recording is useful for maintaining quality goals, and for proving regulatory compliance. Avaya Call Management System reports are provided through a friendly multi-tenant ANAV interface.
  • Analyze virtually everything—from wait times to average answer speeds, to percent reduction over the past year in abandoned call times.
  • Provide a simple, intuitive agent desktop with advanced contact handling features, on demand access to customer information, and immediate access to experts.

Avaya UCaaS

Provide Key Unified Communications Capabilities to Your Customers

Avaya supports complete functionality for unified communications, so you can build the offerings you need.

  • Comprehensive, SIP-based, secure end-user voice and video.
  • Rich presence and IM capabilities across a wide range of business environments.
  • Texts, emails, voicemails and instant messages in one user-friendly format.
  • Multi-party ad hoc conferencing.
  • Support for existing Avaya desk phones, conference phones, and a full range of soft clients. Plus, an attendant console to easily manage calls and workgroups.
  • Reachability for BYOD users, and extension to cellular capabilities.

Digital Transformation eBook
The Fundamentals of Digital Transformation

Communications Solutions that Move at the Speed of Your Customers

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Avaya Cloud
Avaya Cloud

Connect, Communicate, Collaborate Without Boundaries

Cloud Your Way >
2017 Survey Results
The Mobile Enterprise—2017 Unified Communications Report

See What Enterprise Leaders are Saying and Doing About UC Now

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