Proactive Outreach Manager

Proactive Customer Service via Any Channel

5 Case Studies

2500+ Employees
Customer Experience & Contact Center​

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Experience & Contact Center​
Other

Telekom Serbia

Telekom Serbia, the biggest communications company in Serbia, has played a major role in developing the country’s infrastructure over...

Topic: Customer Service
Telekom Serbia
2500+ Employees
Unified Communications

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Unified Communications
  • Customer Experience & Contact Center​
Customer Experience & Contact Center​

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Unified Communications
  • Customer Experience & Contact Center​
Government

Saint Lucia

Thanks to the successful implementation of an Avaya solution, the Government of Saint Lucia not only achieved greater savings, but improved its manage

Topic: Mobile Collaboration, Team Efficiency, Customer Service
2500+ Employees
Unified Communications

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Unified Communications
  • Customer Experience & Contact Center​
Customer Experience & Contact Center​

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Unified Communications
  • Customer Experience & Contact Center​
Professional Services

Advanced Contact Center

Thailand’s premier mobile network operator AIS has put self-service at the heart of its customer experience management. By adding Avaya Aura® Experien

Topic: Team Efficiency, Customer Service
Energy & Utilities

RusHydro

RusHydro is a leading renewable energy producer, with its generation based on hydropower, sea tides, wind, and geothermal power. The group’s energy re

Topic: Customer Service, Team Efficiency
2500+ Employees
Customer Experience & Contact Center​

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Experience & Contact Center​
Financial Services

Thanachart Bank

Telesales team members at Thanachart Bank, Thailand’s sixth largest bank and leading automobile lender, were struggling to reach decision makers...

Topic: Multi-channel, Team Efficiency
Thanachart Bank

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