Proactive Contact

Create and Manage Outbound Campaigns and Customer Communications

Brochures

Proactive Contact [PDF]

Find out how Proactive Contact, Avaya’s premier outbound dialer, has led the industry for decades through innovation, performance and reliability. Learn how this solution can help you lower your cost per contact and reach your customer communication goals faster.

Avaya Proactive Notifications [PDF]

Dynamic two-way contact center interactions that help boost revenue, shrink profit leakage, reduce inbound call volumes and free up agent resources.

Demos

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Proactive Contact Demo [3:17]

Learn how you can deliver more live contacts and obtain a quicker payback on your predictive dialer investment with Proactive Contact.

eBooks

Managing the Customer Experience

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This interactive electronic Guide is packed with practical articles written by experts from Avaya, our leading partners, and industry leaders. Case studies, charts, and infographics help you discover how to transform each customer experience into real customer lifetime value.

Guides

The UK Contact Centre Decision Maker’s Guide 2017-18

The “UK Contact Centre Decision-Makers' Guide” identifies seven of the major pain points and issues that affect the contact centre industry: • Improving Quality and Performance • Maximising Efficiency and Agent Optimisation • Digital, Cloud and the Customer of the Future • Outbound and Proactivity • HR Management • The Customer Experience • Strategic Directions.

White Papers

Youbiquity Finance 2016 - Retail Banking

For nearly five years, Avaya and BT’s Youbiquity Finance research has informed the channel strategies of some of the world’s leading financial organisations. From phone, email, internet self-service, apps and web-chat, to social media or video conferencing, the Youbiquity Finance research has revealed how consumers’ expectations of financial service providers are changing. Now, in 2016, we have conducted another round of Youbiquity Finance research. Based on the views of 3,014 respondents across Germany, Spain and the UK, this research outlines the key trends in consumer behaviour in banking and insurance when it comes to sales and customer service channels.

Youbiquity Finance 2016 - General Insurance

For nearly five years, Avaya and BT’s Youbiquity Finance research has informed the channel strategies of some of the world’s leading financial organisations. From phone, email, internet self-service, apps and web-chat, to social media or video conferencing, the Youbiquity Finance research has revealed how consumers’ expectations of financial service providers are changing. Now, in 2016, we have conducted another round of Youbiquity Finance research. Based on the views of 3,014 respondents across Germany, Spain and the UK, this research outlines the key trends in consumer behaviour in banking and insurance when it comes to sales and customer service channels.

Global Report: Missing Customer Expectations? [PDF]

Dynamic Markets was commissioned by Avaya to conduct Independent Market Research across 24 countries to investigate the emphasis companies are putting on CEM (Customer Experience Management) and what steps, if any, they are taking to address this area. Read this report for the answer, and gain insight on where customer expectations sit compared to how they are treated by organizations.

Avaya Users Deploy Best-in-Class Practices to Improve Contact Center Performance

This detailed independent survey from Aberdeen describes the processes, technologies, and tools top-performing businesses use to improve their contact center and business performance. Their focus is on enabling contact center activities, compliance, analysis of customer and operational data, and continuous improvements—all driving to results and an enhanced customer experience.

Connect With Avaya

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