Multimedia Messaging

Support the Shift to Instant Messaging and Ad-Hoc Communications

Short Messages Beat the Time Trap of Emails and Optional Phone Calls

  • Save time and increase productivity by using short messaging to replace part of the time spent wading through emails and sitting through unnecessary phone calls. Short, informal exchanges are a proven way to effectively exchange ideas and save time. Texting is the everyday way to communicate big with just a few words.
  • Gain alignment, make decisions, and get work done. For Avaya Communicator users, Avaya Multimedia Messaging delivers powerful IM and presence capabilities that let you conduct ongoing conversations across locations and time. With multiple types of media, participants can share and understand complex concepts more effectively.
  • Use Multimedia Messaging to:
    • Manage point-to-point and multi-party communications
    • Send text, voice, and video messages with pictures and files attached
    • Hold subject-focused conversations with time stamps and sender identities
    • Securely store and deliver messages
    • Use administrator controls for service and management

Rich User Experience

Your choice of media, a single view of all open conversations, a click button to escalate from IM to call. And access the same conversation across mobile and desktop devices.

Efficient Team Interactions

Gain quick alignment on complex ideas. Even include offline users. This is informal, productive collaboration with individuals or a group.

Enterprise-Class Solution

Rely on secure message delivery and storage. Your single, scalable solution delivers seamless integration with Avaya Aura® Presence and interoperability across Avaya endpoints.

Customer Story

“It was easy for us to identify the RETURN ON INVESTMENT for each Avaya component”

Read the Case Study ›

Customer Satisfaction Levels Increase by 11% at HomeChoice

Benefits: Improved Customer Service, Increased Productivity
Topics: Customer Service, Multi-channel, Multimedia Messaging, Team Efficiency, Unified Communications
HomeChoice Case Study featuring Avaya Workforce Optimization
2017 Survey Results
The Mobile Enterprise—2017 Unified Communications Report

See What Enterprise Leaders are Saying and Doing About UC Now

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White Paper
Solving the Top 5 Collaboration Challenges in a Multivendor World

Solving the Top 5 Collaboration Challenges in a Multivendor World

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