Avaya IP Office™ Platform

A Simple, Powerful, Unified Collaboration Solution

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IP Office

Scale

  • From five to 3000 users 
  • Connect up to 150 IP Office systems 

Deployment Models

  • Virtualized IP Office software with VMWare ESXi ,  KVM, Microsoft Hyper V or Amazon Web Services
  • Dedicated Avaya Server
  • Avaya IP Office 500 V2 appliance
  • Any mix of the above

Supported telephony devices

  • IP phones
  • Digital phones
  • Analog phones
  • Softphones
  • Analog and Digital Cordless (including DECT)
  • Any mix of the above

Third Party Integration

  • TAPI Link lite
  • TAPI Link Pro
  • DevLink Pro

Administration

  • Web based - centrally managed
  • Windows client 
  • Database back-up and restore

 

 

Contact Center

  • Five to 250 agents
  • Multichannel – Voice, email, web chat, fax, SMS
  • Skills based routing 
  • Browser based clients 
  • Windows clients
  • Integration to CRM solutions
 
 

Mobility

  • Make and receive calls over Wi-Fi/3G/4G data networks
  • Visual voicemail
  • Supervised and unsupervised transfers
  • Presence
  • Instant messaging
  • Conference controls
  • Geo-location presence and tracking
  • Integration with Microsoft Outlook Calendar
  • Avaya one-X® Mobile application
    • Android
    • iOS
 

Desktop Client

  • Browser based UI
  • Up to 3000 users (IP Office Select)
  • Microsoft Lync integration
  • Salesforce.COM plug-in
  • Microsoft Outlook plug-in

Connect With Avaya

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