Avaya IP Office™ Platform

A Simple, Powerful, Unified Communications Solution

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IP Office

Scale

  • Five to 3,000 users 
  • Connect up to 150 IP Office systems 

Deployment Models

  • On Premises, from the Cloud (Avaya Powered by IP Office) or Hybrid
  • Virtualized IP Office software with VMWare ESXi, KVM, Microsoft Hyper V or Amazon Web Services
  • Dedicated Avaya Server
  • Avaya IP Office 500 V2 appliance

Supported Telephony Devices

  • SIP/IP phones
  • Digital phones
  • Analog phones
  • Softphones (Clients) for desktop and mobile devices
  • Analog and Digital Cordless (including DECT)
  • Conference room phones

Third Party Integration

  • TAPILink lite
  • TAPILink Pro
  • DevLink Pro

Administration

  • Web based - centrally managed
  • Windows client 
  • Database back-up and restore

Mobility

  • Avaya Equinox client for Windows, macOS, iOS, Android
  • Call over Wi-Fi/3G/4G data networks
  • Visual voicemail
  • Supervised and unsupervised transfers
  • Presence
  • Instant messaging and Chat
  • Conference controls
  • Geo-location presence and tracking
  • Integration with Microsoft Outlook Calendar

Conferencing

  • Avaya Equinox Meetings Online
  • Virtual room for video, audio, web collaboration
  • 50 active participants, 500 streaming participants
  • HD video, Room system connectivity – any vendor
  • Rich video capabilities
  • Extensive web collaboration tools
  • Advanced meeting & moderation controls

Team Collaboration

  • Allows teams to self-organize and collaborate in virtual rooms (Spaces)
  • Collaborate through voice, video, IM, and team chat
  • Post docs, share web links, comment, track tasks
  • Browser and mobile app

Contact Center

  • Five to 400 agents
  • Multichannel – voice, email, web chat, fax, SMS (Text)
  • Skills-based routing 
  • Browser-based clients 
  • Windows clients
  • Integration to CRM, IVR and Workforce Optimization solutions

Desktop Client

  • Avaya Equinox
  • Browser-based (WebRTC) interface
  • Microsoft Lync integration
  • Salesforce.COM plug-in
  • Microsoft Outlook plug-in

Connect With Avaya

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