Avaya IP Office™ Platform

A Simple, Powerful, Unified Collaboration Solution

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Brochures

Avaya IP Office Platform [PDF]

Communications software is moving from on-premise to the cloud, with hybrids bridging the gap and allowing owners to keep legacy equipment. Business decision makers are concerned with business outcomes of new technology solutions. Avaya IP Office evolves to meet the changing needs for small and midsize (and growing) businesses all over the world. IP Office is easy to deploy or upgrade, use and manage, scales for one site or multiple offices, and features world-class customer engagement and effective team engagement solutions

eBooks

IP Office: Team and Customer Engagement Solution for Small and Midsize Businesses [PDF]

Learn how you can engage with your employees and customers like never before. From telephony and video to mobility and contact center applications, to networking, security, and ongoing services, Avaya IP Office will help give your business a competitive edge.

Engagement Everywhere [PDF]

Avaya is making market-leading Engage Everywhere technology more accessible to midsize businesses — a full stack, purpose-built midmarket system built on our IP Office™ platform and packaged with unified communications (UC), contact center (CC), web videoconferencing, mobility, devices, networking, support services and cloud capabilities.

Fact Sheets

Avaya IP Office Contact Center [PDF]

Avaya IP Office Contact Center is optimized for use with Avaya IP Office and delivers blended multichannel capabilities to midsize businesses, allowing them to enhance and expand customer communications.

Avaya IP Office Server Edition [PDF]

For midsize businesses that put a premium on the benefits rich and meaningful engagement can bring to their enterprise, IP Office Server Edition is the answer. Server Edition delivers a wealth of sophisticated collaboration capabilities for your mobile, remote and office workers. It allows you to easily and economically scale to 2,000 users across up to 32 sites. Manage and administer IP Office Server Edition with the speed and ease offered by a simplified web-based interface.

Avaya IP Office™ Select [PDF]

As midsize businesses grow, so does the need for more sophisticated and powerful communications. Avaya IP Office Select enables you to grow easily and cost-effectively. Offers rock-solid reliability and security. Enhances productivity, efficiency and customer engagement. All without putting your limited IT resources to the test.

IP Office Receptionist [PDF]

Receptionists can handle dozens, even hundreds of calls daily, so it’s easy to see how important it is to deploy a phone application that allows for efficient call handling. IP Office Receptionist offers a visual display of incoming calls and call status throughout the business on an easy-to-use PC interface.

Avaya IP Office Collaboration Editions [PDF]

When it comes to business collaboration systems, one size does not fit all. The Avaya IP Office™ Platform provides you with options so you can tailor your collaboration system to best fit your business requirements. Choose from three collaboration editions that provide communications capabilities from basic to highly sophisticated.

Infographics

7 Ways Amazing Customer & Employee Experiences Power Your Business Goals [PDF]

Today is the Age of Experience. It’s so much more than being there for your customers when they pick up the phone. It’s so much more than your employees’ ability to effectively collaborate across distances and across devices. Because when it comes to unforgettable customer service and unquestionable employee satisfaction across every industry, EXPERIENCE IS EVERYTHING. Read on to find out why experience is so crucial to your bottom line.

Engagement Everywhere For Midsize Business [PDF]

This infographic details the evolving expectations of workers and customers and why it is important for organizations to promote engagement everywhere.

Videos

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Learn how Avaya and select partners deliver NG911 [5:39]

End to End NG911 with Avaya / Conveyant / Beta 80 Intl
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Avaya IP Office Platform Overview [1:54]

Create a seamless engagement experience for your customers and employees. Regardless of where they are working or the device they are using, give your people the communications and collaboration capabilities that will set your business apart—and allow you to compete with businesses that are much larger. Do all of that and much more with Avaya IP Office—the proven communications platform relied on by hundreds of thousands of growing businesses will millions of users all over the world. IP Office has everything you need—the phone, messaging, conferencing, video, even your own customer contact center...all in a single, flexible platform.
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IP Office Snapshot [1:07]

Your employees and customers are everywhere from the kitchen counter to an airplane seat. Work happens at a relentless pace, it’s easy to get left behind. With Avaya IP Office you can connect your people and your customers like never before with a simple reliable and robust solution deployed on premise via the cloud, or both, giving you competitive customer engagement and mobilizing your workforce so they can respond immediately share information anytime, anywhere. Keep everyone connected in a way that works because experience is everything, so make customer experience amazing on any channel and make every positive customer interaction a sale.

White Papers

Avaya IP Office™ Platform: TCO vs. Cisco Systems & ShoreTel UC Platform

The right communications solution, at the best price, can transform daily business interactions with mobile, work-from-anywhere capabilities. You don’t need to pay double or lose out on features that can have an immediate impact on your customer and team engagement. This report from Tolly shows a side-by-side comparison of the Total Cost of Ownership for Avaya IP Office vs ShoreTel and Cisco over a five-year period.

CAPEX vs. OPEX—The Financial Implications of Going Cloud

You have many choices when it comes to how best to enable your customer service agents to engage with customers: Enable agents to work from anywhere, even from home. Opt for contact center solutions to be made available as a monthly subscription. Deliver your contact center technology on premises, in the cloud, or somewhere in between.

Connect With Avaya

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