Avaya IP Office™ Platform

A Simple, Powerful, Unified Communications Solution

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UC Can Accelerate Growth and Revolutionize How You Do Business

  • Transform the way you conduct business by creating a seamless collaboration experience for your customers and employees. Regardless of their locations, devices, or applications, users can have telephony, messaging, conferencing, contact center, video, and unified communications—all in a flexible platform from Avaya.
  • Redefine unified communications to be your natural, convenient way to engage, respond, and share. The Avaya Equinox™ Experience on IP Office puts UC in the applications, browsers, and devices that your people use every day. Communications become simple, transparent, in context, and user defined.
  • Protect your investment with a solution that easily and affordably scales as your communications needs change. Starting with as few as five users, Avaya IP Office™ easily expands to 3,000 users, at a single site or up to 150 locations.
  • Enable your mobile workforce to collaborate and promote commerce—any place, any time, and on any device.
  • Reduce IT overhead with true plug and play that effortlessly rolls out applications to your staff. WebRTC applications provide click-to-call capabilities from Google for Work, Salesforce.com, and Microsoft Office 365.
  • Rely on Avaya support services to optimize your solution’s performance. We can help you maximize system uptime and protect your investment in Avaya technology.

A Purpose-Built System

Accelerate growth and transform your business with a complete, integrated solution—collaboration, mobility, multichannel contact center, networking, security, video, and support services—all from a single source.

Business Communications Providing Collaboration Everywhere

Enable unbound commerce regardless of place, time, device, or application. Employees can engage anywhere and anytime to capture opportunities and create value.

Administration Made Simple

Eliminate IT headaches by centrally managing your IP Office solution with web-based administration, whether you have five users or 3,000, in one location or across up to 150 sites around the world.

Customer Story
Afa Protective Systems

“Operationally, on an ongoing basis, Avaya IP Office is cost-efficient and easy to manage."

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With Avaya Equinox on the IP Office Phone System, Stay Connected for Non-Stop Productivity, from Anywhere

Stay Connected for Non-Stop Productivity, from Anywhere

With Avaya Equinox on IP Office, mobile users stay reachable and on top of their days from any location. You get an intuitive interface, with a top-of-mind status that shows your calendar and communications, so you can quickly see meetings, messages, communications history. Take immediate action with one touch. Even on mobile, there’s zero compromise: HD video and voice deliver clarity and keep you fully connected from any device. Communication capabilities follow as you move from device to device, ensuring you’re always up-to-date and ready for your next interaction. Avaya Equinox delivers a holistic experience that works as well on a browser, mobile device, or room-based system as it does on your desktop.

Expand Your Customer Experience Capabilities

Expand Your Customer Experience Capabilities

Improve customer experience and contact center agent efficiency by adding powerful, affordable, multichannel functionality for voice, email, web chat, SMS, and fax to your contact center. Turn a cost center into a profit center by using agent downtime to automatically initiate outbound upsell calling campaigns. Whether you choose a cloud or on-premise model, Avaya offers complete contact center solutions that grow with you.

Avaya Global Services Help You Remove Complexity, Improve Performance, and Accelerate ROI

Avaya Global Services Help You Remove Complexity, Improve Performance, and Accelerate ROI

Get the most from your IP Office solution with full range of Professional Services, including a Network Readiness AssessmentDeployment and Program Management, and Solution Architecture Services. Find the information and answers you need. Get assistance from our emergency recovery team within minutes after an unplanned system outage. And have access to the latest features through software patches and updates, and major software upgrade license entitlement.

 IP Office in the Cloud

All the Great Functionality of IP Office, All the Benefits of the Cloud

Start realizing the benefits of the cloud—at your own pace. Support new users, new capabilities, or seasonal capacity requirements with IP Office in the Cloud. Hybrid cloud makes it seamless. And since it’s the same great product in the cloud as on your premises, your employees already know how to use the system.

 Build Your Product Expertise

Build Your Product Expertise

Give your support and operations teams the knowledge and skill that comes with deep, hands-on learning. Get maximum use and benefit of IP Office when you learn full solution features, functionality, and administration. Avaya Learning offers extensive training courses for IP Office:

AFA Protective Boosts Customer Services

Benefits: Improved Customer Service, Network Scalability, Reduce Cost
Topics: Customer Service, Team Efficiency, Unified Communications
AFA Protective Truck
Business Phones
Avaya 1600 Series IP Deskphones for your Avaya IP Office™ Solution

Avaya 1600 Series IP Deskphones for your Avaya IP Office™ Solution

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Avaya Equinox™ Experience
Avaya Equinox™ Experience

Communications for How We Really Work

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TCO Report
Avaya Professional Services

Compare the 5-Year Costs of Avaya IP Office vs ShoreTel and Cisco

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