Harmony Workforce Optimization

For Non-Avaya Contact Center Environments

Software Licenses and Media

  • Harmony Workforce Optimization provides a unified suite of Workforce Optimization applications available in number of different editions structured to meet midsize business requirements.

Implementation Services

  • Implementation services are available through Avaya Professional Services or through accredited, certified Avaya Business Partners. Services include deployment design, project management, installation, end-user training, and application consulting.

Support Services

  • Maintenance support is available via Avaya Global Support Services, including technical support and software upgrades.

Native Integration

  • The suite includes business integration among Harmony applications.

Connect With Avaya

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