Customer Connections

Video, Web, and Social Media Customer Service Applications for the Contact Center

Give Your Customers a First-Class Interactive Experience

  • Deliver the right customer experiences consistently through your contact center, whether your customers are using web, video, social media or mobile devices.
  • Enable robust video conferencing and collaboration between your customers and agents or in-house experts with Avaya One Touch Video.
  • Automatically monitor, track, and classify topics, comments, and trends on social media networks. Use Avaya Social Media Manager to deliver only the actionable items to your teams.

Support Web, Video, and Social Media Customer Service

Give your customers the chance to interact with your business in more dynamic, consumer-friendly ways.

Turn Agents into Quick-Thinking Problem Solvers

The automatic delivery of contextual data about your customers from multiple sources eliminates the need for customers to repeat information and gives agents a more informed view of requests.

Enrich Contact Between Customers and Agents

Reduce missed opportunities and improve customer and brand loyalty with meaningful collaboration and conversations that strengthen existing relationships.


Delight the Growing Self-Service Consumer Population with Low-Effort Apps

Fully integrated into your contact center, deliver contextual information to an agent so a customer can easily transition from one channel (self service, web) to another channel (voice). Your agent can quickly come up to speed and help the customer without revisiting information that the customer already provided.

Social Media Interactions With Avaya Customer Connections

Automate and Capture Social Media Opportunities in Your Contact Center

Automatically process social media interactions and deliver relevant actionable communications to the appropriate resource for response. Understanding social media activity improves customer service, increases revenue, and boosts customer loyalty.

Communicating with Customers on the go

Be as Mobile as Your Customers

Deliver a seamless, persistent customer experience with mobile support capabilities that are fully integrated into your contact center. Let mobile customers interact with you from the devices they love by using dynamic menus to check for order status, technical support, or any self-service app. If your customer needs more information or wants to talk with a live agent or expert, the mobile app offers that too. Customers hear estimated wait times and the option to receive a return call at any convenient time. Full context is always provided to the agent, so the agent is always prepared to assist customers.


Avaya Video Collaboration

See the Value of Rich Video Collaboration

Create powerful customer interactions using video, application sharing, and chat. Client friendly browser-based links on your web page or in emails let your customers select and click. It’s that simple.

White Paper
Frost & Sullivan: Success through Customer Lifetime Value
Digital Transformation eBook
The Fundamentals of Digital Transformation

Communications Solutions that Move at the Speed of Your Customers

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Executive Guide
7 Things You Didn’t Know Were Possible with Self Service and Automation

7 Things You Didn’t Know Were Possible with Self Service and Automation

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