Avaya Vantage™ Device

Built for Simple, Instant, Seamless, Natural Engagement

5 Case Studies

1-99 Employees
Unified Communications

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Unified Communications
  • Customer Experience & Contact Center​
Customer Experience & Contact Center​

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Unified Communications
  • Customer Experience & Contact Center​
Sports & Entertainment

WBL Services

At the biggest annual event in American football, the many voice calls that take place off the field are just as critical as the referees’...

Topic: Stadium Technology, Team Efficiency, Unified Communications
100-2,499 Employees
Unified Communications

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Unified Communications
  • Customer Experience & Contact Center​
Customer Experience & Contact Center​

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Unified Communications
  • Customer Experience & Contact Center​
Technology

Colombia Technology Company

One of the largest network companies in Colombia turned to Avaya Vantage™ to help upgrade their system and stay up to date with the latest...

Topic: Customer Service
100-2,499 Employees
Unified Communications

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Unified Communications
  • Customer Experience & Contact Center​
Customer Experience & Contact Center​

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Unified Communications
  • Customer Experience & Contact Center​
Retail

Canadian Retailer

Going into a retail store looking for assistance, and being redirected onto a phone call that gets you tied up in the queues for further customer...

Topic: Customer Service
100-2,499 Employees
Unified Communications

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Unified Communications
  • Customer Experience & Contact Center​
Customer Experience & Contact Center​

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Unified Communications
  • Customer Experience & Contact Center​
Hospitality

Mexican Resort

A privately owned and operated theme park and resort in Mexico turned to Avaya Vantage to bring the best customer experience into their guest rooms an

Topic: Customer Service
2500+ Employees
Unified Communications

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Unified Communications
  • Customer Experience & Contact Center​
Customer Experience & Contact Center​

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Unified Communications
  • Customer Experience & Contact Center​
Technology

US Cable TV and Internet Service Provider

Avaya VantageTM through its innovative design and customizable user experiences paves the way for Digital Transformation in businesses...

Topic: Team Efficiency, Customer Service

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