Avaya Aura® Platform

Transform How You Communicate, Collaborate, and Serve Your Customers

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Brochures

Taking the Next Step in Communications and Collaboration [PDF]

Upgrade to the latest version of Avaya Aura® for collaborative applications and immediate paybacks in network access, management and operational costs.

Eight Reasons to Move to the latest release of Avaya Aura [PDF]

The Avaya Aura® Platform does more than provide unified communications. It provides a foundation for your digital transformation.

Avaya Aura® Platform [PDF]

Avaya Aura® delivers a radically different approach to enterprise communications, transforming traditional, single-purpose solutions for voice, video, e-mail and instant messaging into a true multimedia, multimodal architecture.

Toll Fraud Brochure [PDF]

Assess your security posture against toll fraud, premium service fraud and related exploits. Detect and mitigate VoIP unified communication specific threats and vulnerabilities. Protect VoIP servers, Public Switched Telephone Network connectivity, device authentication, and other targets.

Avaya Session Border Controller for Enterprise [PDF]

The Avaya Session Border Controller for Enterprise provides all the functionality required for an enterprise to terminate Session Initiation Protocol trunks without the complexity associated with typical Session Border Controllers.

Avaya Professional Services [PDF]

See how Avaya Professional Services uses Enablement, Optimization, and Innovation Services to help companies get the most out of their real-time communications solutions, helping them achieve business strategies.

Deployment Services [PDF]

Avaya provides expert implementation to maximize your investment in Avaya unified communications, contact center, and networking solutions.

Fact Sheets

Avaya Aura® Application Enablement Services [PDF]

Avaya Aura® Application Enablement Services extends the value of the Avaya Aura Platform by providing application programing interfaces (APIs) that leverage the powerful call processing, media, and administrative features available in Avaya Aura® Communication Manager.

Avaya Aura Session Manager [PDF]

Session Manager’s SIP based routing provides centralized control capabilities with significant improvements in scale and redundancy, enabling more cost effective distributed enterprise deployments.

Avaya Aura Communication Manager [PDF]

Avaya Aura Communication Manager delivers rich voice and video capabilities and provides for a resilient, distributed network of media gateways and analog, digital and IP-based communication devices.

Avaya G-Series Media Gateways [PDF]

Avaya G-Series Media Gateways provide a flexible, reliable, and scalable platform for your Avaya communications applications.

Avaya Aura® Suite Licensing [PDF]

Avaya Aura Suite Licensing lets your business support the unique needs of users depending on their specific role and task at hand - whether they are working in main office, roaming the campus, on the road and highly mobile, or in virtual environments.

Avaya Aura® Presence Services [PDF]

Avaya Aura® Presence Services integrates rich presence capabilities across the entire spectrum of communications applications — from voice calls and instant messaging to customer service and business processes.

Avaya Aura® System Manager [PDF]

Avaya Aura System Manager is the intuitive administration and management tool that brings Avaya Aura capabilities to life.

Avaya Aura® Virtualized Environment [PDF]

Avaya Unified Communications and Customer Experience applications for virtualized environments

Avaya Equinox® Attendant [PDF]

Avaya Equinox Attendant leverages the power of unified communications capabilities, helping streamline communications and drive customer service by giving your front desk personnel the opportunity to create a positive first impression with customers.

Videos

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Learn how Avaya and select partners deliver NG911 [5:39]

End to End NG911 with Avaya / Conveyant / Beta 80 Intl
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Session Border Controller - Toll Fraud (3 in a series of 3) [1:06]

This video illustrates how VoIP and UC implementations, if not deployed with adequate security, can result in toll fraud or premium-rate service fraud.
Learn more about how the Avaya Session Border Controller for Enterprise can help combat VoIP and unified communication security threats.
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Session Border Control - Denial of Service (2 in a series of 3) [1:18]

Security breaches not only happen externally, but internally. Learn how easy it can be for a disgruntled worker to create a denial of service in the workplace.
Learn more about how the Avaya Session Border Controller for Enterprise can help combat VoIP and unified communication security threats.
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Session Border Control - Attack and Vulnerabilities [1:27]

This video shows common vulnerabilities in enterprise networks today, and how a hacker can easily attack and bring down a network. Learn more about the Avaya Session Border Controller Advanced for Enterprise on how to prevent these types of threats.
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Avaya Equinox and Oceana User Experience [4:12]

It’s game day! When time is critical and the task list is long, rely on Avaya Team and Customer Engagement solutions to make the difference!
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Avaya Aura Platform: The Solution for Engagement [2:25]

Learn how Avaya Aura can take your enterprise beyond collaboration to real engagement with customers, partners and across you teams.
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Avaya Call Park and Page Snap-in [1:57]

Quickly connect incoming callers to experts in your organization—no matter where they are. Ideal for reaching on-the-go people, this out-of-the-box application for Engagement Development Platform enables operators to park callers on designated extensions while they page or text users to retrieve the call from any phone.
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Avaya Co-Browsing Snap-in [1:41]

Enable rich online collaboration directly within your website. Use this developer Snap-in to make your web pages more personal with guided web browsing, shared control, and secure form filling that helps you close online transactions, improve first contact resolution, and differentiate your online experience.
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Avaya Engagement Assistant Snap-in [2:21]

Use this Snap-in for Engagement Development Platform to simplify access to voice and video conference calls. Engagement Assistant eliminates the hassle of users manually entering long bridge numbers and passcodes. Users call a single phone number and use speech-driven access to join any voice or video conference on their Microsoft Outlook calendars.
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Avaya Mobile Video Snap-in [1:47]

Integrate click to call or video chat directly within your web pages or mobile apps. Use this developer Snap-in for Engagement Development Platform to quickly create rich, contextually aware voice and video services that seamlessly connect users to your video-enabled agents and employees.
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Avaya Engagement Development Platform [3:09]

Find out how the Avaya Engagement Development Platform can help businesses achieve their collaboration goals of embedding communications into business processes and enabling users to focus on their priorities instead of technologies that enable the flow of information.
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Making the Most of the Latest Avaya Aura® Capabilities [3:35]

This video explains how the latest release of Avaya Aura® can have dramatic impacts on your costs, your employees effectiveness and the way you service your customers.

White Papers

Avaya Aura® Platform: The Solution for Engagement [PDF]

Learn how the Avaya Aura® Platform delivers a single, holistic solution for team and customer engagement.

Connect With Avaya

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