Avaya Aura® Messaging

Unified Messaging with User Experience Choices and Deployment Flexibility

8 Case Studies

100-2,499 Employees
Unified Communications

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Unified Communications
  • Customer Experience & Contact Center​
  • Services
Customer Experience & Contact Center​

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Unified Communications
  • Customer Experience & Contact Center​
  • Services
Services

Solution Areas:

  • Unified Communications
  • Customer Experience & Contact Center​
  • Services
Sports & Entertainment

New York Mets

A high-quality customer experience isn’t a game for the NY Mets, it’s a business imperative...

Topic: Bring your Own Device (BYOD), Mobile Collaboration, Stadium Technology, Unified Communications, Customer Service
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100-2,499 Employees
Unified Communications

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Unified Communications
  • Customer Experience & Contact Center​
Customer Experience & Contact Center​

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Unified Communications
  • Customer Experience & Contact Center​
Healthcare

Health Plan of San Mateo

Across California, 16 nonprofit, publicly governed health care plans serve over 7.5 million people...

Topic: Team Efficiency, Customer Service
2500+ Employees
Customer Experience & Contact Center​

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Experience & Contact Center​
  • Unified Communications
Unified Communications

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Customer Experience & Contact Center​
  • Unified Communications
Hospitality

Norwegian Cruise Line

Hurricanes and other extreme weather can be a major disruption to operations at Norwegian Cruise Line (NCL) – in more ways than you...

Topic: Customer Service, Multisite - Branches, Team Efficiency
2500+ Employees
Customer Experience & Contact Center​

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Experience & Contact Center​
  • Unified Communications
Unified Communications

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Customer Experience & Contact Center​
  • Unified Communications
Professional Services

HGS

For global BPO provider HGS, the right contact center platform is essential. Since 2003, it has partnered with Avaya, and now has over 15,000 seats us

Topic: Customer Service, Multisite - Branches, Team Efficiency
2500+ Employees
Unified Communications

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Unified Communications
Healthcare

NHS Greater Glasgow and Clyde

Glasgow’s Queen Elizabeth University Hospital (QEUH), and the adjoining Royal Hospital for Children (RHC), constitute one of the largest acute care ho

Topic: Mobile Collaboration, Team Efficiency, Multisite - Branches
NHS Greater Glasgow and Clyde
2500+ Employees
Unified Communications

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Unified Communications
Technology

Avaya Canada

Avaya was presented with an opportunity to save considerable real estate expense by moving its Canadian corporate headquarters in Markham, Ontario...

Topic: Bring your Own Device (BYOD), Global Teams, Team Efficiency, Unified Communications, Work @ Home
100-2,499 Employees
Customer Experience & Contact Center​

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Solution Areas:

  • Customer Experience & Contact Center​
  • Unified Communications
Unified Communications

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Customer Experience & Contact Center​
  • Unified Communications
General Services

SR Technics

The right design is key: even seemingly simple telephony solutions can require extensive expertise and careful planning...

Topic: Customer Service
SR Technics
100-2,499 Employees
Unified Communications

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Solution Areas:

  • Unified Communications
Sports & Entertainment

Australian War Memorial Enhances Visitor Experience

The Memorial’s sites comprise multiple buildings for the museum and collections, as well as administration offices and a customer call centre...

Photo: Courtesy of the Australian War Memorial PAIU2004.061.21

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